Account Manager – IT Services

🕒 September 16

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Info-Tech Research Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🤝 B2B

🏢 Enterprise

Consulting • B2B • Enterprise

Info-Tech Research Group is a B2B technology research and advisory firm that helps IT leaders build and run successful IT organizations through analyst research, toolkits, executive coaching, events, webinars, membership services, vendor evaluations, and consulting. The company publishes practical reports, buyer’s guides, software reviews, and blueprints to support enterprise IT decision-making, and operates training/certification programs and member portals to deliver on-demand and bespoke advisory support.

📋 Description

• Manage a book of business through operational, administrative, and call-based client support and relationship management • Renew client memberships and grow accounts through effective cross-selling • Create and execute sales and service activity plans • Manage member lifecycle tasks, including scheduling and eventually leading calls • Own account-management conversations with secondary account stakeholders • Deliver high-quality service to help members leverage their membership and drive renewal and future sales • Manage and respond to inbound member requests • Prepare member interactions by collecting and consolidating background information on individuals, organizations, and their relationship with Info-Tech • Complete scheduled and ad hoc data queries in the CRM • Maintain accurate account details and contact information in the CRM • Actively increase product knowledge

🎯 Requirements

• University degree • 3+ years of Account Management experience, with a proven track record of success • Experience working in the IT Research and Advisory market • Experience working as part of a team is an asset • Ability to assimilate complex information and communicate it in a simple way • Internal and external communication skills • Ability to understand and clearly communicate the value proposition to members • Ability to understand client needs and requests and identify analyst support when needed • Planning and organization skills, including setting daily schedules, planning territory, and creating account-growth plans • Time-management skills, including managing the member lifecycle, scheduling calls, and prioritizing tasks • Goal-setting and performance-management abilities • Active listening skills • Ability to work remotely in Canada

🏖️ Benefits

• Competitive compensation with strong earning potential • Comprehensive health, dental, and vision benefits • President's Club recognition, awards, and trips • RRSP matching • Generous time off, summer hours, and soft-close days • Employee recognition • Career development • Financial support for professional training • "Buy a Book" program • Pet-friendly offices • On-site gym • Virtual yoga • Rooftop patio • Company fun days

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