Technical Support Specialist, Bilingual French and English

🕒 2 days ago

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INNERGY

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

☁️ SaaS

🤝 B2B

💰 $44M Private Equity Round - Innergy on 2024-07

SaaS • B2B

<INNERGY> is a cloud-based SaaS platform providing integrated ERP and 3D CAD/CAM software tailored to custom woodworking and architectural millwork businesses. The software covers estimating, job costing, production scheduling, collaboration from design through installation, benchmarking, and education to help shops manage margins, increase throughput, and scale operations. INNERGY emphasizes industry-specific workflows and implementation support for B2B customers in the custom woodworking sector.

📋 Description

• Manage and resolve client issues through Intercom and Microsoft Dynamics • Communicate complex technical concepts clearly to build client confidence • Diagnose and resolve issues related to INNERGY Design, Microvellum Toolbox, and AutoCAD-based integrations • Tag and label “How-do-I” tickets to train Intercom AI • Develop and maintain a knowledge base of reusable responses

🎯 Requirements

• 2+ years in a technical support role • Bilingual French and English • Strong troubleshooting and analytical skills • Proficiency with support platforms such as Intercom, Microsoft Dynamics, or similar systems • Excellent written and verbal communication skills • Proven ability to manage multiple tickets in a fast-paced environment with accuracy and composure

🏖️ Benefits

• Accessibility & Work Environment • Commitment to employee wellbeing • Flexibility in work arrangements • Support for reasonable workplace adjustments for individuals with disabilities