Knowledge Program Manager

🕒 September 17

🏄 California, Colorado, +16 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $79k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Program Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Instacart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

💰 $232M Venture Round on 2021-11

Food & Beverage • Logistics • eCommerce

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Support end-to-end execution of knowledge and learning programs, including onboarding, upskilling, content launches, and process rollouts • Manage timelines, milestones, Jira intake boards, sprint tracking, launch calendars, and stakeholder communications • Serve as a point of contact for cross-functional partners submitting requests • Triage incoming work through the intake process and route it to the appropriate Knowledge function • Partner with subject matter experts, instructional designers, and knowledge strategists to gather inputs and track dependencies • Flag risks before they become blockers • Draft and distribute program communications, status updates, and launch readiness materials • Use sprint velocity, backlog health, completion rates, and stakeholder feedback to report program health and support continuous improvement • Collaborate with CX Leaders, Operations, Quality, Vendors, Program Managers, and cross-functional stakeholders

🎯 Requirements

• 2–4 years of experience in Program Management, Project Management, Learning & Development, Knowledge Management, or a related field • Demonstrated ability to manage multiple workstreams simultaneously • Ability to coordinate cross-functional work across teams with different priorities, timelines, and ways of working • Strong organizational and project management skills • Clear, professional written and verbal communication skills • Comfortable working with Jira, Google Suite, or similar project tracking and collaboration platforms • Ability to operate independently on defined work while flagging ambiguity and escalating decisions appropriately • Experience working with AI tools such as Claude, Gumloop, or Gemini • Preferred: experience supporting programs in customer experience, contact center, operations, or similar high-volume environments • Preferred: familiarity with L&D or knowledge management processes • Preferred: experience working in or alongside instructional design, knowledge strategy, or content operations teams • Preferred: comfort with data, including pulling reports and building trackers • Preferred: exposure to process improvement frameworks or continuous improvement thinking

🏖️ Benefits

• Flexible work location: home, office, or coffee shop • Regular in-person events • New hire equity grant • Annual refresh equity grants • Market-competitive compensation and benefits