Senior Revenue Operations Manager

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Instacart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

💰 $232M Venture Round on 2021-11

Food & Beverage • Logistics • eCommerce

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Build and run end-to-end revenue operations across Eversight's Commercial organization, spanning Sales and Customer Success across CPG and Retail • Identify business needs proactively, develop recommendations, and drive them to completion • Design processes and own reporting for commercial leadership • Build standardized reporting and forecasting models covering pipeline, renewals, and customer health • Build and drive adoption of dashboards tracking pipeline, renewal rate, expansion, and churn risk • Identify and resolve operational gaps, improving forecast accuracy, data integrity, and process efficiency • Build and ship AI tools, agents, and workflow automations to reduce recurring reporting, data cleanup, and manual operational work • Build trusted operational relationships and clean handoffs across teams • Create process documentation and standardized frameworks • Partner with Sales, Customer Success, Product, Strategic Finance, Commercial Partnerships, and Brand Partnerships • Report directly to the Director of Sales Capabilities & Strategy

🎯 Requirements

• Bachelor's degree in Business, Analytics, Statistics, or related field • 7+ years of experience in Revenue Operations, Sales Operations, or a similar function within a SaaS company • Experience in CPG, Retail, or trade promotion/pricing analytics highly preferred • Ability to analyze and interpret complex data sets to deliver actionable insight • Fluent use of AI tools, agents, and workflow automations to eliminate manual reporting and data cleanup • Experience with SQL and Tableau • Exceptional verbal and written communication skills, including presenting findings to leadership • Ability to identify challenges, prioritize solutions, and execute improvements independently • Ability to work cross-functionally and align multiple stakeholders toward shared goals • Ability to operate independently in a fast-paced environment • MBA preferred • Working knowledge of Salesforce and Planhat or comparable CS platform preferred • Understanding of CPG trade promotion, pricing, and revenue growth management preferred • Understanding of Retail Merchandising preferred

🏖️ Benefits

• Flexibility to choose where to work, including home, office, or a coffee shop • Regular in-person events • New hire equity grant • Annual refresh grants • Compensation and benefits competitive for the employee's location