Clinical Product Specialist

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Insulet Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🔧 Hardware

Healthcare • Hardware

Insulet Corporation is a medical device company headquartered in Acton, Massachusetts, best known as the maker of Omnipod, a line of tubeless, wearable, Pod-based insulin management systems that provide continuous insulin delivery and automated insulin delivery (Omnipod 5). Founded in 2000, the company develops, manufactures, and distributes connected insulin pumps globally, serving over 600,000 customers in 26 countries and reporting $2. 7B in 2025 revenue. Insulet emphasizes engineering next‑generation medical devices, research and development to simplify diabetes management, and sustainability and community impact across its operations.

📋 Description

• Answer incoming customer questions via phone, email, or assigned tasks • Support product training and troubleshooting through virtual customer meetings • Handle complex clinical-related issues, medical events, onboarding, product use, PDM settings, and product conversion • Assess customer training and education needs and provide individualized clinical guidance and recommendations • Follow standardized workflows and document customer interactions in the CRM system • Explain Insulet products, their operation, and use to existing customers • Proactively manage customer relationships and retain customers on product • Promote insulin pump therapy benefits and provide continuous customer education • Provide on-call support as needed • Collaborate with Product Support, Clinical Business, Learning and Development, Medical Affairs, Marketing, Clinical Field, Customer Care, Post-Market, and Quality Systems teams • Assign patient trainings to Certified Pump Trainers or conduct training by phone, virtually, and email • Perform administrative duties and submit work on time • Participate in regular team and cross-functional meetings • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree • Minimum of 2 years’ experience training and/or managing insulin pump patients • Professional up-to-date credentials and/or certifications mandatory, such as CDCES, Registered Dietitian, or Registered Nurse • State licensure mandatory as required • Current Certified Diabetes Care and Education Specialist certification required • Ability to maintain all required licensure for duration of employment • Experience communicating with a wide range of audiences • Prior industry/commercial experience strongly preferred • Contact center or other relevant environment experience preferred • Experience providing assessment and troubleshooting via phone, virtual platforms, and email preferred • Ability to work in a remote space meeting security and other requirements • Ability to sit and stand in a normal office environment • Manual dexterity for using a calculator and computer keyboard • Occasional travel for meetings and Product Support trainings

🏖️ Benefits

• Remote working position • Occasional travel for meetings and Product Support trainings • Equal opportunity employment • Culture supporting a healthy work and life balance • Employees are equipped and supported to succeed • Curiosity, innovation, and learning encouraged • Collaborative teams empowered to drive actions for customers