Member Experience Associate

🕒 September 18

🇺🇸 United States – Remote

💵 $33 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Integrity Marketing Group LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Integrity Marketing Group LLC is a unique company that leverages technology, data, and a personal touch to enhance the insurance and financial services experience. By innovating holistic solutions, Integrity helps individuals protect their life's financial aspects and health comprehensively. The company's omnichannel platform simplifies the process of securing insurance and financial services, connecting carriers and consumers from marketing through distribution. Integrity uses proprietary technology, industry-leading data analytics, and strategic partnerships to offer world-class service to consumers, agents, and advisors. As an employee-owned company, Integrity values family, service, and ethical business practices.

📋 Description

• Provide knowledgeable, efficient, and professional support to consumers by phone and email • Assist consumers with health, dental, and vision insurance enrollments • Answer questions about eligibility, coverage, benefits, and enrollment • Help consumers navigate the health insurance enrollment process • Use Stride’s enrollment systems and tools to support consumers through enrollment • Identify and resolve enrollment and coverage issues • Follow up with consumers when additional information or action is required • Document consumer interactions and resolutions accurately in Zendesk • Follow established processes and compliance requirements • Provide phone and email coverage according to team schedules and business needs

🎯 Requirements

• Hold an active insurance license • Fluent in Spanish and English • Experience working with Healthcare.gov and/or state-based marketplaces, such as Covered California • Experience assisting consumers with health insurance enrollment or coverage • Clear and professional verbal and written communication • Strong judgment and attention to detail • Ability to remain composed under pressure • Comfortable working in a high-volume customer support environment • Ability to learn and navigate multiple technology systems and workflows • Experience using Zendesk or a similar CRM/support platform prioritized • 5+ active state insurance licenses prioritized • Experience with ACA individual-market enrollment prioritized • Experience with dental and vision insurance prioritized • Experience working with Healthcare.gov or state-based marketplace enrollment workflows prioritized • Fluency in both Spanish and English prioritized

🏖️ Benefits

• Seasonal W-2 employment • Overtime eligibility • Additional hours may be available during peak periods • Competitive compensation package • Benefits that support employees and their families • Professional opportunities and career acceleration • Reasonable accommodations for qualified individuals with disabilities