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Community & Engagement Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏱ Part Time

🟡 Mid-level

đźź  Senior

đź‘« Community Manager

Where this job comes from

Posted on IoM Media Ventures Inc.'s careers page, not through a job board

First seen by Remote Rocketship 0 minutes ago

Logo of IoM Media Ventures Inc.

IoM Media Ventures Inc.

51 - 200 employees

đź’Ľ Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

IoM Media Ventures Inc. is an animation studio founded by industry veteran Dana Landry that focuses on creating content that sparks the imagination and brings joy to all ages. Rooted in inclusivity and family, the studio fosters a fun and encouraging atmosphere for its talented team, who specialize in various animation techniques including 2D, 3D, and CGI. With decades of experience and strong relationships with digital platforms and media companies, IoM Media Ventures offers remarkable opportunities for growth and creative collaboration.

đź“‹ Description

• Welcome new members on Discord, start conversations, and maintain a friendly, active, and welcoming community • Respond to non-technical support inquiries and answer questions about releases, project submissions, platform features, and user experience • Gather feedback from users and creators through conversations and support requests • Summarize recurring issues and requests for the team with examples of user difficulties • Suggest practical improvements such as clearer onboarding instructions and better answers to common questions • Write and share community updates about new content, platform features, and creator competitions • Monitor and respond to social media questions and comments while maintaining a consistent brand voice • Keep FAQs and support guides up to date • Collaborate with the broader Watrfall team to share community feedback and improve user experience • Potentially host virtual events and participate in promotional videos

🎯 Requirements

• Clear writing skills • Enjoys talking to people and remains patient when someone is frustrated or confused • Comfortable using Discord • Able to track open requests • Able to turn feedback into clear, actionable summaries • Experience in online communities, social media engagement, or customer support is a plus • Familiarity with the film and television industry is welcome • Comfort and enthusiasm for hosting virtual events, participating in promotional videos, and representing Watrfall’s brand personality would be an asset

🏖️ Benefits

• Competitive compensation, based on experience • Flexible remote work environment • Collaborative and creative team environment • Professional development and growth opportunities within a growing company • Potential for the six-month contract to become a permanent position • Flexible working arrangements

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