Director of Professional Services

Job not on LinkedIn

🔥 44 minutes ago

🇨🇦 Canada – Remote

💵 $175k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ionic Partners

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏢 Enterprise

🤝 B2B

☁️ SaaS

Enterprise • B2B • SaaS

Ionic Partners is focused on helping mature, successful companies navigate the '2nd Chasm', a phase beyond the early majority in the Technology Adoption Curve where growth flattens. By creating a horizontal platform, they aim to merge similar '2nd Chasm' companies to scale, innovate with modern products, build with experienced leaders, and take their solutions global. Their mission is to assist companies in finding new markets and customer bases to rejuvenate business growth and avoid traditional decline.

📋 Description

• Own P&L and book-of-business performance for a $3–5M portfolio of client engagements • Drive budgeting, revenue forecasting, and cost management to maintain healthy profit margins • Oversee delivery quality and outcomes across ERP/SaaS implementation projects • Lead, develop, and motivate consultants, business analysts, and project managers • Serve as senior escalation and relationship point for key customers • Allocate and balance team resources across active engagements • Identify delivery and financial risks and implement mitigation plans • Partner with Sales on scoping, pricing, and positioning new engagements • Drive process improvements across the delivery lifecycle • Participate in finalizing roadmaps and prioritizing tickets • Engage directly with customers to understand needs and ensure positive experiences • Collaborate with Sales, Engineering, Product, Customer Success, and Support

🎯 Requirements

• Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related discipline • 10–15 years of progressive experience in professional services, project management, or similar roles within the software or technology industry • Minimum of 3–5 years of leadership or management experience, preferably as a Senior Manager or Director within a Professional Services organization • Experience overseeing a portfolio of projects and managing P&L and book of business with revenues up to $3–5M • Demonstrated success achieving and maintaining a healthy Professional Services profit margin • Proven track record turning loss positions into profitable businesses • Hands-on leadership of ERP/SaaS implementation delivery and direct ownership of customer escalations • Demonstrated technical depth and experience partnering with Product and Engineering, including sprint planning • Track record delivering ERP/SaaS implementations on time-boxed cycles under 6 months across concurrent projects • Client relationship management experience • Financial acumen, including budgeting, revenue forecasting, and cost management • Based in Canada and legally eligible to work in Canada • Availability to travel approximately 15–20% to meet clients in person • Availability to work hours overlapping with EST, CST, or PST

🏖️ Benefits

• 100% remote and global work arrangement • Flexible work hours and asynchronous work • Consistent and meaningful feedback • Support in achieving personal career goals • Access to leading-edge tools, playbooks, and technology • Introductions to thought leaders • Webinars on cutting-edge technology topics • Home office setup stipend • Coffee chats, happy hours, cooking classes, book clubs, and more