Customer Service Associate

🔥 20 hours ago

🇨🇦 Canada – Remote

💵 $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Iron Mountain

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1951

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Iron Mountain is a global leader in information management services, offering a wide range of solutions such as digital transformation, data and IT security, asset lifecycle management, and records storage. With operations across more than 60 countries, the company serves various industries including financial services, healthcare, public sector, and energy. Iron Mountain's services aim to protect, unlock, and extend the value of customers' information, leveraging advanced technologies like its InSight Digital Experience Platform to unify physical and digital data. The company also provides warehousing and logistics solutions, with a strong focus on sustainability and security.

📋 Description

• Efficiently resolve customer queries and provide accurate details regarding secure storage, information management, and logistics solutions • Document customer interactions, resolutions, and follow-up actions accurately in CRM • Investigate and resolve customer complaints, service disruptions, and complex inquiries • Identify client needs proactively to recommend personalized service adjustments and effective solutions • Serve as the primary point of contact for North American clients • Uphold client trust in Iron Mountain’s information management solutions

🎯 Requirements

• 2 to 3 years of experience in customer service or a call center environment • Strong ability to diagnose complex customer issues and implement effective solutions using critical thinking • Excellent written and verbal communication skills with a track record of empathetic client support • Proficiency in CRM systems and Microsoft Office Suite preferred • Exceptional organizational skills with the ability to manage time effectively and prioritize tasks • Availability required for an 8 AM to 8 PM window

🏖️ Benefits

• Paid annual leave and sick time • Comprehensive extended health, vision, dental, and life insurance coverage • RRSP contribution plans • Opportunities for continuous learning and professional growth • Fully remote work