Systems Engineer II, 3rd Shift

🕒 September 3

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iT1

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

iT1 is a global, full-service technology solution provider headquartered in Tempe, AZ. It specializes in delivering advanced IT solutions such as cloud services, cybersecurity, communications, and collaboration infrastructure. The company offers a comprehensive portfolio of services, including IT configuration, IT monitoring, and management to commercial, healthcare, nonprofit, public sector, and government industries. With extensive expertise in Microsoft tools, iT1 helps organizations optimize operations and enhance their IT investments through professional and managed services.

📋 Description

• Serve as the primary overnight escalation point for infrastructure, network, cloud, backup, and platform incidents within the NOC team’s scope • Maintain continuous monitoring coverage and respond to critical alerts, service events, and monitoring notifications within established response targets • Validate alerts, assess business impact, correlate events, perform initial triage, and resolve or escalate incidents according to documented procedures • Research, resolve, document, and communicate internal and client issues while meeting SLA expectations • Perform proactive overnight health checks of client infrastructure, hosted services, backup jobs, replication processes, scheduled automation, and other critical operational services • Coordinate overnight incident response for outages and service interruptions with on-call engineering, leadership, vendors, or client contacts • Provide intermediate-level network troubleshooting and configuration support across Meraki, Cisco, switching, routing, wireless, firewalls, and VPN tunnels • Troubleshoot Windows workstations, file servers, Windows Server, Active Directory, Group Policy, DNS, DHCP, and related services • Provide Azure support for virtual machines, storage, networking, network security groups, backup, monitoring, and identity integrations • Support Microsoft 365 services including Outlook, Exchange Online, Teams, SharePoint Online, and identity or access issues • Support VMware vSphere and/or Microsoft Hyper-V environments, including VM lifecycle, host or cluster health, compute, storage, and resource issues • Execute approved overnight maintenance windows, patching, infrastructure changes, and validation steps under change-management procedures • Participate in major incident response and root cause analysis by capturing timelines, contributing factors, corrective actions, and follow-up items • Create comprehensive shift-turnover notes and fully document incidents, alerts, maintenance, changes, escalations, and client communications • Identify recurring overnight alerts and recommend monitoring, documentation, automation, or process improvements • Use PowerShell or other approved tools for diagnostics, repeatability, and routine administrative automation • Maintain diagrams, documentation, procedures, and IT asset records for internal and client environments • Communicate professionally with internal teams and external customers during normal operations and service-impacting incidents

🎯 Requirements

• 3-5 years of progressive infrastructure, systems, networking, cloud, or managed-services support experience • Experience supporting 24x7 operations, an NOC, an MSP, or another alert-driven production environment preferred • Demonstrated experience troubleshooting Windows Server, Active Directory, Microsoft 365, networking, Azure, and at least one virtualization platform • Experience managing incidents from alert through triage, resolution or escalation, documentation, and operational handoff • Ability to work independently with limited immediate supervision and make sound operational decisions within documented authority • Ability to prioritize multiple concurrent incidents and recognize when immediate escalation is required • Ability to communicate clearly with technical teams, on-call personnel, business users, and external customers during overnight incidents • Ability to accurately follow technical work instructions, maintenance plans, change records, escalation procedures, and validation checklists • Experience with LogicMonitor, NinjaOne, ConnectWise PSA, IT Glue, or similar platforms preferred • Experience with Azure Monitor, Log Analytics, Azure Backup, and Azure Site Recovery preferred • Experience supporting VMware vSphere, VMware Cloud Foundation, and/or Microsoft Hyper-V preferred • PowerShell scripting and automation experience is beneficial • Experience completing production maintenance during approved after-hours change windows preferred • Strong troubleshooting skills during high-impact outages and the ability to maintain accurate communication under time-sensitive conditions preferred • Excellent customer service, interpersonal, documentation, organization, time-management, and prioritization skills preferred • Preferred certifications include Azure Administrator Associate (AZ-104), Azure Solutions Architect Expert (AZ-305), Cisco Certified Network Associate (CCNA), and VMware or Microsoft 365 Certifications • Wednesday-Sunday, 8:00pm-4:30am AZ

🏖️ Benefits

• Medical, dental, and vision benefits with highly subsidized premiums • Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off • 401(k) Plan with employer match • Onsite Fitness Center • Onsite Monthly Massages