Senior ServiceNow ITOM Developer

🕒 September 18

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

🔧 ServiceNow

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iTech AG

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

💼 Consulting

🔒 Cybersecurity

Consulting • Cybersecurity • Software Development

iTech AG is a company that provides advanced technology solutions aimed at unlocking the potential of organizations in both the public and private sectors. They specialize in modernizing systems and processes through a variety of services including management consulting, portfolio, program, and project management, agile transformation, digital platforms, digital innovations, cloud and infrastructure, and cybersecurity. iTech AG is noted for its capability to tailor and implement agile solutions and their approach to secure enterprise operations. As a ServiceNow Elite Partner, they work with leading technology companies to deliver innovative solutions that meet evolving market and customer needs.

📋 Description

• Deliver hands-on build and configuration of ServiceNow ITOM solutions for federal customers • Build and configure CMDB, Discovery, Service Mapping, and Event Management capabilities • Implement CSDM-aligned CMDB design, CI classes, relationships, identification and reconciliation rules, and CMDB Health • Deploy and configure MID Servers, credentials, schedules, IP ranges, discovery patterns, and cloud discovery • Define and maintain application service maps using top-down, tag-based, and custom patterns • Configure event connectors, sources, rules, field mappings, alert transformation, correlation, aggregation, and impact calculation • Automate alert-to-incident, notification, assignment, escalation, remediation, tracking, and closure workflows • Configure Operator Workspace, service health dashboards, Performance Analytics, and configurable CMDB, discovery, alert, and MTTR reporting • Integrate ServiceNow ITOM with monitoring tools, cloud providers, customer SSO, ITSM/ticketing, and reporting or data warehouse platforms • Plan and execute CMDB data population and migration • Support infrastructure, operations, and application stakeholders in validating environments, data sources, CI classes, and monitoring integrations • Participate in Agile ceremonies, code reviews, and design reviews • Mentor junior developers and follow platform best practices • Contribute to technical documentation, knowledge transfer, operational readiness, and end-user adoption

🎯 Requirements

• 5+ years of hands-on ServiceNow experience, including 2+ years in a senior developer role • 2+ years implementing ServiceNow IT Operations Management (ITOM), including CMDB, Discovery, Service Mapping, and Event Management • Hands-on configuration and development experience across ITOM • Working knowledge of CSDM, CMDB Health, and IT infrastructure across on-premises, cloud, and hybrid environments • Experience building integrations using IntegrationHub, Service Graph Connectors, and REST/SOAP APIs • Experience executing CMDB data population and migration • Strong experience implementing ServiceNow data models, security models, and platform configuration • Proficiency with JavaScript, Glide APIs, Script Includes, and Flow Designer • Experience working in Agile delivery environments • Strong analytical, troubleshooting, and problem-solving skills • Experience mentoring other developers • Bachelor’s degree or equivalent years experience • ServiceNow Certified Implementation Specialist (CIS) - Discovery • Ability to obtain and maintain a Public Trust • US Citizenship is required

🏖️ Benefits

• Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities • Opportunity to obtain and maintain a Public Trust clearance