Technical Support Engineer

🕒 September 22

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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JAMS Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1987

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

JAMS Software is an enterprise workload automation and job scheduling platform that centralizes and orchestrates cross-platform jobs, batch processing, ETL/data pipeline workflows, PowerShell and SQL automation, and managed file transfers for medium and large IT teams. It integrates with ERP, CRM, BI and platform systems (SAP, JDE, Oracle, PeopleSoft, Azure Data Factory, Airflow, IBM i/mainframe, etc. ), runs on-premises or in cloud environments (not offered as SaaS), and provides REST and . NET APIs along with migration and professional services.

📋 Description

• Respond to and resolve technical support tickets within defined SLAs • Diagnose and troubleshoot complex issues related to workload automation and system integrations • Analyze, validate, transform, and reconcile environmental data during migration • Ensure accuracy and integrity when source and target platforms have partial compatibility • Perform root cause analysis and implement preventive measures to reduce recurring incidents • Collaborate with development teams to escalate and resolve bugs or system defects • Participate in the on-call rotation to provide support for critical incidents, including overnights • Create and maintain PowerShell, Bash, and Python scripts to automate routine tasks and improve efficiency • Document solutions and contribute to the internal knowledge base • Monitor system performance and proactively identify potential issues • Assist with minimal solution engineering or product demos on an ad-hoc basis • Provide clear and professional communication with clients during issue resolution

🎯 Requirements

• 4+ years experience in a technical support position, interacting directly with both customers and engineering teams • Strong diagnostic and troubleshooting skills in enterprise environments • Experience with data migrations • Proficiency in scripting languages: PowerShell, Bash, and Python • Solid understanding of Windows and Linux operating systems • Experience with SQL for data queries and troubleshooting • Familiarity with ticketing systems (e.g., ServiceNow, Jira) and monitoring tools • Excellent communication skills for explaining technical concepts to non-technical stakeholders • Ability to work under pressure and prioritize multiple incidents effectively • Ability to work Western, Mountain, or Central time zone hours • Willingness and ability to participate in on-call rotation, including overnight after-hours support

🏖️ Benefits

• 100% remote work environment with colleagues around the globe • Competitive benefits • 401k program and employer match • Flexible PTO • Paid Holidays