IT Specialist

🔥 19 hours ago

🇨🇦 Canada – Remote

💵 $57.8k - $81.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jane.app

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Jane. app is a comprehensive practice management software designed for healthcare practitioners. Its platform includes features such as online booking, billing, and scheduling, with integrated telehealth capabilities that are HIPAA, PIPEDA, and GDPR compliant. Jane. app also offers customizable charting and reporting tools, payment processing options, and secure data storage solutions for multi-location practices. Additionally, their software is tailored for various types of healthcare clinics, providing an intuitive, web-based interface that improves clinic operations and patient experiences. The system is designed to simplify administrative tasks and enhance the efficiency of running a healthcare practice.

📋 Description

• Provide hands-on Tier 0 and Tier 1 IT support • Support employee onboarding and ensure new employees have the required tools and software • Manage inventory of IT assets including key fobs and MacBooks • Ship, receive, and replace laptops • Support in-office technology setups • Coordinate device repairs with the asset management vendor • Assign and troubleshoot hardware and software licenses • Use AI tools and agents to resolve routine IT requests • Document IT processes and improve the knowledge base • Contribute workflow and process improvement ideas • Deliver timely, clear, friendly internal customer service

🎯 Requirements

• Hands-on experience troubleshooting and supporting Mac devices; environment is 100% Mac-based • Exposure to or proficiency with Google Workspace and workplace productivity tools such as Slack, Notion, and Okta is helpful • Strong interest in IT through professional IT experience or general technical support • Excellent verbal communication and customer service skills • Experience with or interest in knowledge management and documentation • Collaborative mindset and eagerness to learn, accept feedback, and grow • Experience in a support or customer-facing role is a plus • Ability to use AI tools to get things done, with examples • Must currently live in Canada and have legal authorization to work in Canada without employer sponsorship • Must be able to work without relocation, visa sponsorship, or third-party/employer-of-record employment

🏖️ Benefits

• Comprehensive benefits package • Regular career development conversations with manager • Compensation growth as skills and contributions increase • Remote-first work arrangement