Senior Community Manager, Programs & Advocacy

🕒 September 16

🇨🇦 Canada – Remote

💵 $105.7k - $165.1k / year

⏰ Full Time

🟠 Senior

👫 Community Manager

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jane.app

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Jane. app is a comprehensive practice management software designed for healthcare practitioners. Its platform includes features such as online booking, billing, and scheduling, with integrated telehealth capabilities that are HIPAA, PIPEDA, and GDPR compliant. Jane. app also offers customizable charting and reporting tools, payment processing options, and secure data storage solutions for multi-location practices. Additionally, their software is tailored for various types of healthcare clinics, providing an intuitive, web-based interface that improves clinic operations and patient experiences. The system is designed to simplify administrative tasks and enhance the efficiency of running a healthcare practice.

📋 Description

• Own and develop recognition and rewards programs for community members • Use swag to build engagement across community programs, including a customer swag store and recognition and event experiences • Build a structured, repeatable in-person community events program, including meetups, campaign gatherings, and roundtables • Support the Bursary Program and Community Creator Program • Help launch the Community Champions Program • Build tailored community programs for practitioner verticals such as manual therapy, medical, and behavioral health • Create scalable playbooks, templates, and repeatable processes using AI • Collaborate with Marketing, Customer Support, Vertical Leads, and the wider Community team • Report directly to the Director of Community and operate as a senior individual contributor on a five-person team

🎯 Requirements

• 5+ years managing community, customer advocacy, or ambassador programs • Experience scaling a program from the ground up • Background in a customer-facing function such as support, community, or customer success • Analytical ability to identify meaningful metrics and turn them into program improvements • Strong project management skills • Experience running multiple concurrent programs, campaigns, or events end-to-end • Experience owning and tracking a program budget • Comfort and fluency working with AI tools • Experience with Slack, Notion, Monday, RSVPify, Zoom, Canva, and HubSpot • High degree of autonomy and ability to execute independently with minimal guidance • Deep care for customers and community members • Empathy for healthcare practitioners and their practices • Must currently live and work in Canada and be eligible to work there without employer sponsorship • No relocation, visa sponsorship, or third-party employer-of-record support

🏖️ Benefits

• Annual salary growth tied to career development and contribution • Regular career development conversations with the manager • Comprehensive benefits package • Remote work arrangement

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