Operations Manager

🔥 1 hour ago

🐊 Florida – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

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Logo of Ehrlich Pest Control

Ehrlich Pest Control

1001 - 5000 employees

🤝 B2B

👥 B2C

B2B • B2C

Ehrlich Pest Control is your local pest control expert, providing expert pest control services to homeowners and businesses since 1928. With over 40 community-based offices, Ehrlich specializes in both residential and commercial pest control, offering solutions such as termite control, bed bug control, bird control, bioremediation for commercial kitchens, fumigation, and vegetation management services. Their customized, effective, and fast service extends across the east coast from Connecticut to Florida.

📋 Description

• Oversee technician recruiting, hiring, training, coaching, development, and accountability • Maximize technician success, retention, and staffing levels • Recruit and hire residential and/or commercial pest, termite, specialty, and lawn technicians • Review and evaluate technician performance through ride-alongs and audits • Respond to customer concerns • Ensure service quality and maximize customer retention • Fill in periodically on customer appointments to address temporary staffing gaps • Monitor branch scheduling and ensure appointments are completed efficiently • Ensure safety standards and regulatory compliance • Monitor and maintain pest, termite control, and home services product inventory • Track customer satisfaction and retention, technician retention, staffing budget, team safety, route completion, schedule efficiency, sales growth, and service cost control

🎯 Requirements

• High school diploma or GED • Maintain licenses/certificates as required by federal, state, and/or local regulations • Maintain a valid driver’s license • Problem-solving ability and ability to identify practical solutions • Ability to effectively lead and motivate others • Basic/intermediate math aptitude for sales/service calculations • Strong verbal, written, and presentation communication skills • Ability to build rapport and establish trust with customers and employees • Ability to move up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects • Ability to perform physical activities including sitting, climbing, balancing, stooping, kneeling, crouching, and crawling • Ability to work in damp and/or dusty locations, confined spaces, narrow aisles, or passageways • Ability to use stairs, ladders, scaffolding, ramps, and poles • Ability to operate a motor vehicle safely • Ability to maintain vehicles and other equipment clean • Ability to wear personal protective equipment, including OSHA-compliant respirators • Healthy vision for detail-oriented activities at close distances or within arm’s reach • Ability to tolerate seasonal weather and extreme heat/cold • Flexibility for evening and weekend work, rotating on-call schedules, and extended 50–60 hour weeks during peak season • Ability to travel up to 100% of the time within assigned territories

🏖️ Benefits

• Benefits start Day 1 for full-time colleagues with no waiting period • Competitive pay • Performance incentives • Multiple avenues to grow your career • Training and development programs • Tuition reimbursement for full-time colleagues • Medical, dental, vision, disability, and life insurance • 401(k) retirement plan with company-matching contributions • Vacation days and sick days • Company-paid holidays and floating holidays • Health, safety, and flexibility-focused workplace

Apply Now

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