Customer Support Specialist

Job not on LinkedIn

🔥 15 hours ago

🇨🇦 Canada – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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JDPA LIMITED

WebsiteLinkedInAll Job Openings

- employees

🚘 Automotive

🛡️ Insurance

💼 Consulting

Automotive • Insurance • Consulting

JDPA LIMITED is a provider of data, analytics, and software solutions serving the automotive ecosystem and adjacent financial and insurance sectors. It offers vehicle valuations, market and retail intelligence, quality and customer-experience benchmarks, digital marketing and advisory services to OEMs, dealers, insurers and lenders. JDPA LIMITED combines proprietary customer and VIN data with advanced analytics and SaaS products to help clients improve product design, retail performance, risk management, and finance operations.

📋 Description

• Serve as the first point of contact for customer inquiries related to usability, configuration, data, and software behavior • Diagnose, troubleshoot, and resolve issues across automotive data and workflow platforms, escalating when appropriate • Clearly and empathetically explain solutions, system behavior, and next steps • Thoroughly and accurately document cases in CRM and ticketing systems • Adhere to defined workflows, SLAs, and escalation processes • Collaborate with Product, Engineering, Data, and Sales teams to resolve issues and surface recurring defects • Contribute to knowledge base content, playbooks, and continuous process improvements • Support dealership users across applications, data, integrations, and services • Complete training during the first 60–90 days on a 9am–5pm EST schedule

🎯 Requirements

• Postsecondary education in IT, Business, Finance, Computer Science, or equivalent practical experience • 1–3 years of experience in customer, technical, or service desk support within a SaaS, data, or technology environment • Hands-on experience supporting dealer and OEM-facing automotive software and data platforms • Experience troubleshooting F&I systems, Authentication and Access, VIN decoding, incentives, configuration/build data, APIs, payments, reporting, and real dealer cases • Experience supporting customers across phone, email, chat, and ticketing systems • Experience managing customer inquiries and escalating complex issues using defined processes • Familiarity with automotive data concepts and systems • Working knowledge of REST/SOAP APIs and JSON/XML • Experience with CRM and ticketing platforms, such as Salesforce Service Cloud • Comfort using diagnostic tools, internal test utilities, and data validation tools • Availability to work flexible shifts, primarily Monday–Friday 12pm–9pm EST and Saturday 10am–4pm EST, including statutory holidays and overtime as needed • Legally authorized to work in Canada; JD Power does not provide employment sponsorship

🏖️ Benefits

• Flexible work arrangements • Opportunities for learning and development • Reasonable accommodations throughout the recruitment process for individuals with disabilities or other protected needs