Senior Director – Customer Success, Auto Adjacent Solutions

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🕒 May 21

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JDPA LIMITED

WebsiteLinkedInAll Job Openings

- employees

🚗 Transport

☁️ SaaS

🤝 B2B

Transport • SaaS • B2B

JDPA LIMITED is a provider of data, analytics, and software solutions serving the automotive ecosystem and adjacent financial and insurance sectors. It offers vehicle valuations, market and retail intelligence, quality and customer-experience benchmarks, digital marketing and advisory services to OEMs, dealers, insurers and lenders. JDPA LIMITED combines proprietary customer and VIN data with advanced analytics and SaaS products to help clients improve product design, retail performance, risk management, and finance operations.

📋 Description

• Own renewals bookings performance for your industry or product scope through effective team leadership. • Translate customer success strategy into clear priorities, tiered servicing focus, and execution plans. • Ensure disciplined pipeline management, deal hygiene, and forecast accuracy across the team. • Review and inspect performance regularly, quickly addressing gaps and risks. • Lead, coach, and develop team members across experience levels. • Establish consistent expectations for renewals process adherence, account planning, and customer servicing/account management. • Provide hands‑on coaching for complex renewals, strategic accounts, and high‑impact negotiations. • Build management capability across your leadership bench and prepare future leaders. • Orchestrate team activity across multiple segments, products, and customer types. • Ensure effective coordination among customer success managers, specialists, Customer Solutions, and product management. • Drive adoption of enterprise customer success tools, methodologies, and operating cadences. • Identify system‑level blockers and partner cross‑functionally to resolve them. • Serve as an escalation point and executive presence for strategic deals and customer issues. • Participate in high‑value customer meetings and executive briefings. • Reinforce JD Power’s value proposition and partnership mindset with senior customer stakeholders. • Achievement of renewals booking targets. • Gross retention, net retention, annual recurring revenue, customer health, and adoption metrics. • Pipeline strength, renewal rates, and forecast accuracy. • Renewals execution, consistency and operating rigor. • Development, retention, and readiness of customer success managers talent. • Effective collaboration across commercial and delivery teams.

🎯 Requirements

• Bachelor’s Degree, Master’s degree preferred • 7-10+ years of customer success experience with significant people leadership responsibility. • Proven success managing and scaling complex B2B customer success teams. • Strong coaching skills with the ability to influence without direct renewals responsibility. • Experience in data, analytics, SaaS, research, or advisory‑based businesses. • Executive presence and strong cross‑functional leadership capability. • Experience with Salesforce (or equivalent) CRM platform(s)