Fintech Operations Lead

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Jobber

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

☁️ SaaS

🤝 B2B

SaaS • B2B

Jobber is a SaaS platform that helps home-service businesses (such as HVAC, plumbing, landscaping, cleaning, and other field service trades) manage quoting, scheduling, dispatch, invoicing, payments, customer communications, and operations from a single app. It offers CRM, automated workflows, AI features for job pricing and communications, online booking and payments, and reporting to help small and midsize service contractors save time, win more jobs, and grow revenue.

📋 Description

• Own two critical pillars of our fintech business: bookkeeping operations and capital operations • Build and lead the operational foundation for Jobber's bookkeeping product • Run the operational backbone of Jobber's lending products • Build and own the reporting that gives leadership real-time visibility into capital performance, and bookkeeping health • Design and document the policies, controls, and standard operating procedures that underpin your areas of ownership • Partner closely with Support, Legal, Finance, Product, Analytics and Engineering to ensure compliance and operational requirements get embedded early

🎯 Requirements

• Strong working knowledge of compliance operations including KYC/KYB, AML/ATF, and PCI DSS, ideally across both Canada and the US • Hands-on experience with bookkeeping or financial operations, including reconciliation and close collaboration with Finance on ledger accuracy • Familiarity with lending or capital products and how loan disbursement, repayment, and delinquency workflows operate in practice • A data-first mindset with practical SQL/Python or analytics skills and comfort building and interpreting operational dashboards • Familiarity with credit risk management, being comfortable with concepts such as credit exposure, probability of default, loss at default etc. • A genuine track record of using AI tools to improve output and operational efficiency, and enthusiasm for pushing this further • Demonstrated ability to build policy, process, and controls from scratch in a fast-moving environment • Strong project management skills with the ability to manage multiple workstreams simultaneously • Familiarity with operational tooling such as Jira, Asana, Salesforce etc. • A willingness to possibly lead people in the future as the business grows • Bachelor's degree in a relevant field (Business, Finance or similar) is required. Advanced certifications or degrees add bonus points

🏖️ Benefits

• Total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind • Matching in RRSP, TFSA or FHSA • Stock options • Access to a dedicated talent development program that includes career coaching and opportunities for career development