Academic and Finance Advisor I

Job not on LinkedIn

🕒 August 14

🇺🇸 United States – Remote

💵 $20 - $21 / hour

⏰ Full Time

🟢 Junior

💸 Financial Planning and Analysis (FP&A)

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Workforce and Community Education

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1971

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Workforce and Community Education is a division that offers a wide range of degree and certification programs, including in areas such as teaching, business, healthcare, social sciences, engineering, and arts. It focuses on training and education, providing opportunities for personal and professional development through online and in-person courses. The programs cater to a diverse population, including military veterans and their families, aiming to enhance skills and career opportunities in various fields.

📋 Description

• Manage student load and complete daily tasks as directed by leadership through the Roadrunner System, Student Portfolio Report, or other tools • Proactively identify and support at-risk students, providing early resolutions and connecting them to resources for success • Monitor student degree plans, course schedules, and academic progress to ensure compliance with University policies and Satisfactory Academic Progress (SAP) standards • Advise students on financial aid requirements, university policies, and changes to their course of study • Track student balances, recommend lockouts or dismissals when necessary, and assist with collection efforts to maintain reasonable receivables • Maintain professionalism while supporting escalated students and delivering University communications • Participate in team meetings, trainings, and departmental or special projects • Maintain regular and reliable attendance and perform other duties as assigned • Connect with students through calls, emails, texts, and chats to provide academic and financial assistance

🎯 Requirements

• Minimum of one (1) year of experience in advising, customer service or related is required • Bachelor's degree preferred • Experience in student services or training and development in a collegial setting preferred • Experience working in a fast-paced customer or student-centric position preferred • Experience in higher education and technology-driven enterprise preferred • Knowledge of academic and business practices in an online university environment • Knowledge of University policies, procedures, and updates • Strong customer service focus with the ability to manage conflict, de-escalate concerns, and communicate professionally across all channels with students • Solution-oriented approach while following University and federal guidelines • Understanding of financial aid programs, the FDCP Act, and standard payment practices • Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting • Maintains confidentiality and integrity in all interactions and documentation • Skilled in written communication, report preparation, and the use of technology for online engagement • Collaborative team player • Knowledge of and alignment with the University’s mission, vision, and goals • Proficient in Microsoft Office • Must be eligible to receive access to the National Student Loan Data System (NSLDS)

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 403b with match • Paid holidays • PTO • Free education benefits • Professional growth opportunities • Comprehensive well-being benefits for you and your family