Bilingual Technical Support Specialist II

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🕒 May 29

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Franke Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

🤖 Artificial Intelligence

🤝 B2B

HR Tech • Artificial Intelligence • B2B

Franke Group is a company that specializes in providing human capital management solutions, with a focus on recruiting. Their flagship product, SAP SuccessFactors Recruiting, utilizes AI to streamline the recruitment process, including applicant tracking, job distribution, and candidate relationship management. The platform aims to enhance talent acquisition by simplifying global recruitment and promoting equitable hiring practices, ultimately helping organizations secure the best talent for their needs.

📋 Description

• Provide technical training: Conduct initial training classes for new service provider technicians. • Support ongoing advanced training at Regional Training Centers. • Maintain a mindset of continuous improvement in terms of training curriculum. • Provide excellent customer service directly or indirectly through interactions with service providers and customers. • Communicate highly technical information to service personnel.

🎯 Requirements

• High School Diploma/GED; 2 or 4 year degree in technical field preferred. • Minimum of 2+ years of technical support, field service, or related equipment troubleshooting experience. • Experience supporting technical products in a phone-based, remote, or field service environment preferred. • Strong mechanical aptitude with working knowledge of electrical systems, refrigeration, and equipment maintenance principles preferred. • Must be bilingual: French/English.

🏖️ Benefits

• Excellent customer service skills with the ability to handle complex or escalated situations professionally. • Reliable attendance and flexibility to support on-call or after-hours needs when required. • Ability to travel up to 50%.