
201 - 500 employees
💼 Consulting
🏥 Healthcare
🏨 Hospitality
Consulting • Healthcare • Hospitality
Boulevard is a leading client experience platform designed for appointment-based, self-care businesses such as medspas, salons, spas, barbershops, and nail salons. With a focus on enhancing customer engagement and business efficiency, Boulevard offers a comprehensive suite of solutions including self-booking, client profiles, loyalty programs, payment systems, and marketing tools. The platform supports over 30,000 self-care professionals by streamlining scheduling, reports, and point-of-sale operations. Boulevard aims to elevate the self-care experience through innovative technology, empowering practitioners and delighting clients alike.
🕒 6 days ago
🇺🇸 United States – Remote
💵 $101k - $119k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🎲 Risk
🦅 H1B Visa Sponsor
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201 - 500 employees
💼 Consulting
🏥 Healthcare
🏨 Hospitality
Consulting • Healthcare • Hospitality
Boulevard is a leading client experience platform designed for appointment-based, self-care businesses such as medspas, salons, spas, barbershops, and nail salons. With a focus on enhancing customer engagement and business efficiency, Boulevard offers a comprehensive suite of solutions including self-booking, client profiles, loyalty programs, payment systems, and marketing tools. The platform supports over 30,000 self-care professionals by streamlining scheduling, reports, and point-of-sale operations. Boulevard aims to elevate the self-care experience through innovative technology, empowering practitioners and delighting clients alike.
• Conduct comprehensive merchant application reviews and analyses covering KYC and AML rules • Review and analyze flagged transactions and alerts, making recommendations regarding payments processing standards • Assist in developing fraud detection and risk management systems and tools • Review merchant transaction history to assess risk and recommend payment processing limits • Manage inquiries and requests from customers, partners, and internal teams • Collaborate with Onboarding, Customer Support, and external partners on payment processing matters • Review and approve merchant applications while ensuring compliance with internal policies, processor guidelines, card brand rules, and federal regulations • Recommend enhancements to streamline underwriting and improve the merchant experience
• High School Diploma minimum; Bachelor's degree preferred • 3–7 years of experience in the payment industry, focused on underwriting, transaction monitoring, customer support and/or fraud/risk management • Proficiency with Microsoft Office Suite/Google, especially Excel/Sheets • Familiarity with merchant processing platforms and applications • Knowledge of card brand rules and regulations, including Visa and Mastercard • Awareness of PCI compliance • Ability to read and understand credit card processing statements • Strong analytical skills, attention to detail, and research capabilities • Ability to research and make decisions on complex merchant-related issues and relay findings • Comfortable contacting customers directly by email or phone to review merchant application details • Autonomous work ethic and comfort in a digitally connected environment
• Competitive base pay and performance bonus eligibility • Equity participation for all full-time employees • Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage • Annual $1,200 HSA employer contribution for eligible plans • 100% covered dental, vision, life, and disability insurance • 12 weeks of fully paid U.S. parental leave • Flexible paid time off • 10 U.S. company holidays • Fully remote work • $200 home office setup allowance • $50 monthly WFH reimbursement • $200 quarterly Boulevard Bucks for well-being and industry connection • One Medical membership • Employee Assistant Program
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