Trust & Safety Manager, Policy & Risk Insights

🕒 October 2

🇺🇸 United States – Remote

💵 $115k - $165k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🎲 Risk

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kindred

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2016

🏨 Hospitality

🏪 Marketplace

✈️ Travel

Hospitality • Marketplace • Travel

Kindred is a members-only home exchange community where people can swap homes and travel freely. The platform allows members to stay up to five nights in a partner's home before they reciprocate hosting. The service is open to both renters and homeowners who have well-cared-for homes in cities like New York, London, Paris, and many others across North America and Europe. Members earn travel credits by hosting others or referring friends, and they pay only a cleaning and service fee per trip, with no nightly fees or membership fees required. Kindred provides a community-driven approach to travel, offering a lower-cost alternative to traditional hotels or vacation rentals, while fostering connections among homeowners and travelers.

📋 Description

• Own Trust & Safety and integrity policies, including creation, iteration, versioning, and deprecation • Develop policy for emerging risks based on incident trends, regulatory developments, and industry practice • Define enforcement standards and decision frameworks • Shape and eventually own the appeals framework • Ensure policies align with Terms of Service and are reviewed against real-world incidents • Maintain policy change logs and governance processes • Co-own QA and calibration processes with Operations Enablement • Translate policy changes into training, workflows, and tooling • Own trend analysis and regular risk reporting across incidents, reports, enforcement actions, and appeals • Monitor and develop member and vendor risk signals • Identify emerging harms and assess potential impact • Lead root-cause analysis on significant incidents and recurring issues • Deliver data-backed recommendations to Product, Policy, and Operations and track adoption and effectiveness • Translate complex risk findings into narratives for leadership • Contribute to fraud and abuse detection through pattern and link analysis • Investigate referral and promo abuse and suspicious booking behavior • Partner with Product and Policy on root-cause mitigations

🎯 Requirements

• 8+ years of experience in Trust & Safety, Risk, Integrity, Fraud, or Platform Governance • Track record of risk or trend analysis that changed product, policy, or operational decisions • Comfort working directly with data to find trends and build reporting; SQL or similar strongly preferred • Experience owning or evolving T&S policies, enforcement standards, appeals, or QA/audit programs in a live enforcement environment • Experience with fraud, abuse, or platform misuse • Excellent written and verbal communication • High judgment, comfort with ambiguity, and ability to make principled tradeoffs • Experience in a marketplace, booking, or two-sided platform business preferred • Hands-on experience with link analysis, network analysis, or fraud detection tooling preferred • Experience building or co-owning QA or calibration programs for enforcement teams preferred • Exposure to T&S regulatory environments preferred

🏖️ Benefits

• Competitive cash compensation and equity • Comprehensive health benefits • Flexible time off • 12 paid holidays per year • 21 credits per year to stay in Kindred homes • $4,000 annual travel stipend • Remote-first and remote-flexible work environment • Opportunities to work from anywhere and gather in person, including at Kindred HQ in San Francisco • Regular team and company offsites • Inclusive, highly skilled team • Culture of high standards, feedback, and continual growth