Director, Learning & Development

🕒 September 21

🇺🇸 United States – Remote

💵 $153.9k - $211.6k / year

⏰ Full Time

🔴 Lead

📚 Learning and Development

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GoHealth Urgent Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

⚕️ Healthcare Insurance

🏥 Healthcare

📡 Telecommunications

Healthcare Insurance • Healthcare • Telecommunications

GoHealth Urgent Care is a healthcare provider that offers on-demand urgent care services both in-person and virtually. Patients can book virtual visits for various health concerns ranging from allergies to injuries, as well as access physical centers across multiple states. GoHealth aims to increase access to quality healthcare while ensuring a convenient, efficient, and compassionate experience for all patients.

📋 Description

• Lead the transformation of learning and development across the Company • Build and scale a modern learning ecosystem supporting customer care, operational excellence, and team member experience • Lead enterprise onboarding, clinical and operational training, learning technologies, instructional design, and field training delivery across all markets • Lead a multidisciplinary team responsible for LMS, instructional design, EMR training, and market-based training delivery • Develop and execute an enterprise-wide learning strategy aligned with growth plans, business objectives, and patient experience goals • Create scalable asynchronous learning and learning roadmaps for hard-skill and soft-skill development • Establish learning standards, governance, measurement frameworks, KPIs, and effectiveness measures • Modernize learning through instructional design, AI-enabled tools, adaptive learning, simulations, microlearning, and digital platforms • Serve as executive owner of the learning technology ecosystem and evaluate, implement, and optimize learning technologies • Use learning analytics and performance metrics to assess effectiveness and demonstrate organizational impact • Design and oversee enterprise onboarding, certification, competency-based development, clinical, operational, leadership, and workforce programs • Partner with Clinical Leadership on quality, safety, compliance, and patient experience goals • Build leadership development pathways supporting succession planning and internal mobility • Lead organizational effectiveness initiatives and communicate insights and recommendations to executive leadership • Provide strategic leadership, coaching, performance management, and professional development for leaders and team members • Establish priorities, service standards, accountability measures, and operational excellence practices • Develop and manage the annual Learning & Development budget • Evaluate, select, and manage external vendors, consultants, and technology providers • Negotiate contracts and service agreements and monitor utilization, effectiveness, and ROI • Ensure responsible implementation of learning technologies with Technology, Compliance, and Security teams

🎯 Requirements

• Bachelor’s degree in Learning & Development, Education, Organizational Development, Human Resources, Business, Instructional Design, Nursing, Clinical Sciences, Healthcare Administration or related field • 8+ years of progressive experience in Learning & Development, Talent Development, Organizational Development or Workforce enablement • 5+ years of experience leading Managers and large, geographically dispersed teams • Demonstrated success developing and executing enterprise-wide learning and development strategies • Experience leading large-scale learning transformation, workforce capability, or organizational change initiatives • Experience leveraging learning analytics and business performance data to measure and improve organizational outcomes • Experience managing significant learning budgets, vendor relationships, and technology investments • Deep expertise in learning technology, LMS administration, learning analytics, and digital learning platforms • Experience with enterprise learning platforms such as Workday Learning, Cornerstone, SuccessFactors, Docebo, or similar LMS solutions • Strong knowledge of instructional design principles, adult learning theory, and performance consulting • Experience creating scalable onboarding and workforce development programs • Proven ability to lead transformation and organizational change initiatives • Strong business acumen and ability to connect learning outcomes to operational performance • Expertise in leadership development, succession planning, talent acceleration, and workforce capability development • Experience establishing skills-based learning and career development frameworks • Strong financial acumen and ability to evaluate ROI of learning investments • Strong knowledge of organizational change management principles and adoption strategies • Understanding of generative AI applications in learning design, content development, coaching, knowledge management, and performance support • Ability to establish governance, effectiveness measures, and responsible use practices for AI-enabled learning solutions • Ability to translate business strategy into workforce capability and development plans • Excellent judgment and interpersonal skills • Ability to lead through leaders by developing high-performing management teams and establishing accountability • Willingness to travel up to 15% as needed

🏖️ Benefits

• Fully remote work arrangement • Equal employment opportunity • Reasonable accommodations for qualified individuals with disabilities • Travel opportunities as required, up to 15%