Customer Success Manager

🔥 5 minutes ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jonas Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Jonas Software is a prominent acquirer of vertical market software companies, with a rich history of over 20 years. The company focuses on mission-critical software solutions across various industries, aiming to provide business tools and a network for growth. Jonas Software operates under a decentralized structure, allowing acquired companies to maintain their autonomy while tapping into Jonas's extensive experience and best practices. They adhere to a 'buy & hold forever' strategy, ensuring long-term stability and a permanent home for acquired businesses. With more than 130 successful acquisitions under its belt and being part of Constellation Software, Jonas Software emphasizes preserving the legacy and culture of the companies it acquires, fostering a culture of sharing and leveraging expertise in vertical market software.

📋 Description

• Provide timely and accurate technical assistance to clients via phone, email, live chat, and ticketing systems • Troubleshoot software-related issues and guide users through solutions • Diagnose and resolve technical and functional software issues • Escalate complex cases to senior technical teams when necessary • Act as the voice of the customer and communicate feedback to product development and sales teams • Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system • Contribute to a comprehensive knowledge base • Follow up with clients to ensure satisfaction • Identify opportunities for additional training or support • Foster long-term customer relationships • Collaborate with sales, product, and development teams to ensure a cohesive customer experience • Report to the Director of Client Operations

🎯 Requirements

• Minimum of bachelor’s degree in business, marketing or English • 5+ years supporting or implementing business software (ERP, field service, accounting, or payroll software strongly preferred) • Experience troubleshooting cloud-hosted applications using AI tools • Bonus if past experience in driving AI initiatives across CS functions • Analytical mindset — comfortable interpreting usage data and translating it into action plans • Highly organized, self-directed, and able to manage competing priorities across multiple accounts • Experience with CS and CRM tools (e.g., Salesforce, Freshdesk, HubSpot) • Excellent knowledge of CS tools like Freshdesk, Hubspot or Salesforce • Excellent interpersonal, listening, and written communication skills