EDM Support Consultant – Workday Product

🔥 0 minutes ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kainos

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📣 Marketing

📦 Logistics

💰 Venture Round on 1986-04

Healthcare • Marketing • Logistics

Kainos is a technology company focused on solving real problems for its customers and enhancing business operations through innovative IT solutions. With specialties in Enterprise Content Management, Application Management Services, Systems Integration, and Digital Transformation, Kainos serves clients across various sectors including healthcare, commercial, and the public domain. Their emphasis on building strong relationships and delivering impactful solutions is reflected in their two main business areas: Digital Services and Workday Practice, aimed at improving the lives of people and the functionality of organizations globally.

📋 Description

• Provide configuration, troubleshooting, and advisory EDM support to customers post-deployment • Deliver services within agreed SLAs and ensure high customer satisfaction • Manage and prioritize incoming requests • Identify root causes and resolve issues effectively • Support recurring releases and deployments • Help customers adopt new features and updates • Collaborate across internal support teams and with product, engineering, and delivery teams • Develop the knowledge base by documenting complex troubleshooting steps and solutions • Ensure compliance with data security, privacy, and governance standards • Support Service Managers with customer escalations • Manage customer interactions, system updates, and issue resolution end-to-end • Contribute to knowledge sharing, process improvement, and evolution of the EDM support offering

🎯 Requirements

• Good customer focus and some experience in a customer-facing role or consulting environment • Willingness to understand customer needs and build relationships • Ability to identify when to escalate issues appropriately • Basic understanding of Workday products, including HCM, Financials, Payroll, or specialist capabilities • Ability to manage competing priorities and resolve issues independently • Clear and effective communication with customers and colleagues, including in a remote working situation • Ability to work within remote teams, alongside customers, and independently without supervision • Ability to apply relevant standards and procedures while maintaining quality, accuracy, and attention to detail • Proactive, solutions-oriented mindset and desire to continuously learn and grow • Awareness of confidentiality and non-disclosure policies and/or agreements • Commitment to information security • Workday certification in HCM, Payroll, or Financials (desirable) • Awareness of ITIL and ISO-20000 principles and best practices (desirable) • Experience with JIRA Service Desk (desirable) • Experience in a support environment or post-deployment services (desirable)

🏖️ Benefits

• People-first culture • Growth and professional development opportunities • Opportunities to grow technical skills and deepen Workday expertise • Diversity, equity and inclusion commitment • Candidate accommodations and tailored recruitment process support