Senior Delivery Partner

🕒 September 17

🏄 California, Florida, +7 more states – Remote

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💵 $170k - $190k / year

⏰ Full Time

🟠 Senior

🪙 Affiliate Manager

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

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Karat

201 - 500 employees

👥 HR Tech

🏢 Enterprise

☁️ SaaS

💰 Funding Round on 2022-04

HR Tech • Enterprise • SaaS

Karat is a company that provides an innovative, end-to-end solution for technical hiring. Its platform improves the quality, efficiency, and equity of the hiring process for organizations by offering 24/7 interviews and unlimited capacity with expert interviewers. Karat aims to delight candidates with a fair, friendly, and engaging experience while reclaiming engineering bandwidth through real interviews. The company also focuses on equitable and inclusive hiring, internal mobility, and global hiring solutions, ensuring a diverse and well-evaluated pool of candidates. With its human and technology approach, Karat integrates seamlessly into existing processes, offering a reliable and consistent interview experience.

📋 Description

• Own the client relationship and delivery strategy for one or more strategic accounts from onboarding through ramp and expansion • Serve as a trusted advisor to VP- and C-level client stakeholders • Own the strategic narrative for each account and align executive stakeholders • Represent Karat as a leading consulting or technology partner • Define engagement strategy and roadmap and own execution from statement of work through go-live and steady state • Lead change management activities including communications, stakeholder alignment, training, resistance management, and adoption measurement • Identify account risks and provide visibility into usage, adoption, satisfaction, and status • Own relationship mapping and coordinate with the Solutions Engineer and Project Manager • Engage internal specialists and integrate their input into a coherent client narrative • Surface expansion opportunities to the Client Partner • Translate account learnings into feedback and delivery playbooks

🎯 Requirements

• 8+ years in a client-facing delivery, engagement management, or consulting role • Experience at a consulting firm or in enterprise professional services or customer success at a technology company • Track record owning complex, high-stakes client relationships with Fortune 500 or comparable enterprise accounts • Experience leading cross-functional pods through influence rather than formal authority • Comfort operating with executive stakeholders, including VP or C-suite clients • Strong commercial instincts and ability to identify expansion opportunities • Structured problem-solving under ambiguity • Excellent written and verbal communication • Willingness to be on-site with clients regularly, up to approximately 30% of the time • Must reside in CA, FL, IL, MA, MO, NY, OR, TX, or WA • Immigration sponsorship is not available

🏖️ Benefits

• 100% remote work • Base salary of $170,000–$190,000 USD, varying by geographic location • Accommodation support for disabilities or special needs

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