Consumer Support Specialist – Weekend Shift, Sunday - Thursday

🕒 September 21

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Keeper Security, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round - Keeper Security on 2023-05

Cybersecurity • SaaS • Enterprise

Keeper Security, Inc. is a cybersecurity company that delivers cloud-first, zero-trust privileged access management (PAM) and password management solutions. Its KeeperPAM platform, secrets manager, endpoint privilege manager, and related products secure credentials, sessions, and remote access for enterprises, MSPs, and public-sector organizations using end-to-end encryption and a zero-knowledge architecture. Keeper operates primarily as a SaaS provider, emphasizes stringent compliance (FedRAMP, ISO, SOC 2, FIPS, PCI DSS, HIPAA), and is focused on preventing data breaches and managing privileged access across large-scale environments.

📋 Description

• Respond to inbound calls, chats, and emails from Keeper’s consumer customers • Resolve user inquiries via phone, email, chat, and screen sharing accurately and promptly • Ensure customers understand product features and benefits • Provide accurate product and service information • Recognize, document, and alert management to trends in customer calls, chats, or emails • Proactively identify product improvements, reproduce bugs, and report or escalate them to management • Maintain a positive and professional attitude with customers and stakeholders • Maintain quality in a fast-paced environment • Perform other core role functions assigned by management

🎯 Requirements

• 1+ years of experience in a customer service or support role or equivalent training and certifications • Hands-on proficiency in Microsoft Office Suite and GSuite • Experience working with Smartphones, Tablets and Computers with Mac, Android and Windows operating systems • Strong typing skills: 40+ wpm • Proven experience succeeding in a high-volume work environment with the ability to multitask • Ability to manage time effectively while working independently • Excellent communication skills, both verbal and written • Ability to uphold company policies, procedures, and support team guidelines • Maintain confidential data and customer information • Preferred: bilingual English/Spanish, Italian, Dutch, or French • Preferred: prior experience in software support • Preferred: 2+ years of experience working in a call center environment • Preferred: ability and desire to work a flexible schedule • Bachelor's degree preferred

🏖️ Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401k (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) • Above market annual bonuses • 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area