Customer Service Manager

Job not on LinkedIn

🕒 September 23

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kenect

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚘 Automotive

🛍️ eCommerce

💳 Fintech

Automotive • eCommerce • Fintech

Kenect is a platform designed for dealerships to enhance communication and manage customer interactions. It provides a suite of tools including text messaging, reputation management, reviews, payments, and AI-driven lead generation. Kenect integrates seamlessly with dealership management systems (DMS) and customer relationship management (CRM) software to streamline service and sales departments. The platform enables dealerships to text customers, automate review requests, collect payments through text, and improve online reputation. With features like mass messaging, video chat, and a robust content library, Kenect aims to boost customer engagement and operational efficiency for automotive, RV, marine, outdoor power, and powersports industries.

📋 Description

• Own customer renewals, usage, and adoption of Kenect product features • Identify, strategize, and execute account expansions, feature upsells, and cross-sales • Promote maximum product value and identify new growth opportunities • Develop a comprehensive understanding of customers’ business challenges and objectives • Deliver group and individual user informational and training sessions • Monitor usage and proactively contact clients experiencing low usage • Build and maintain regular cadence calls and Executive Business Reviews with key stakeholders • Evaluate and prioritize customer issues and inquiries and drive effective resolutions

🎯 Requirements

• 3+ years of Enterprise Customer Success experience in a SaaS or software company • Ability to manage a large portfolio of clients with strong task and time management • Experience upselling and expanding a book of business • Experience carrying a retention and upsell monthly quota • Knowledge of Salesforce is a plus • Self-motivated, enthusiastic, and able to work independently • Strong organization skills • Results-driven mentality, with a bias for speed and action

🏖️ Benefits

• Health, Dental, Vision, Life & Disability Insurance • Paid birthday day off