Bilingual Licensed Customer Service Manager

🕒 September 25

🏈 Alabama, Arizona, +29 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Kin Insurance

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🛡️ Insurance

💸 Finance

👥 B2C

Insurance • Finance • B2C

Kin Insurance is a digital insurance company that offers homeowners, landlord, condo, mobile home, high-value home, flood, and auto insurance, along with mortgage products such as home loans, refinancing, home equity loans, and HELOCs. Kin emphasizes affordable, easy online quoting and policy management, claims support, and customer service, operating directly to consumers across multiple U. S. states.

📋 Description

• Lead, coach, and develop a team of 12–14 licensed Customer Service Agents • Achieve individual and team performance goals • Monitor key customer service metrics, identify trends, and implement improvement plans • Analyze team and individual performance data for coaching, workforce planning, and operational decisions • Develop and implement service initiatives that improve customer experience and team effectiveness • Resolve complex customer escalations while modeling exceptional service and professionalism • Partner cross-functionally to provide agents with necessary tools, resources, and information • Support recruiting, interviewing, onboarding, and training of new Customer Service Agents • Foster a collaborative, accountable, high-performing team culture focused on continuous improvement • Ensure customer service and operational performance goals are met or exceeded • Drive efficient escalation resolution, successful onboarding, measurable team effectiveness gains, and improved customer satisfaction

🎯 Requirements

• Property & Casualty (P&C) insurance license • 3+ years of customer service or customer support experience • 2+ years leading customer service teams within the insurance industry • Call center leadership experience • Proven experience coaching and developing customer-facing employees to achieve performance goals • Experience using performance metrics and data to drive operational improvements • Bilingual in English and Spanish • Ability to thrive in a fast-paced, evolving environment while maintaining a collaborative, positive approach • Availability to work Monday–Friday between 10:00 a.m. and 7:00 p.m. CT • Availability for one Saturday shift (8:00 a.m.–5:00 p.m. CT) approximately every nine weeks • Must be able to live and work full-time in one of the listed states • Must be authorized to work for any employer in the United States and indicate whether employment sponsorship will be required

🏖️ Benefits

• Equity • Remote-first work arrangement • Offices in Chicago, IL and St. Petersburg, FL available for collaboration • Prompt updates and feedback following interviews • Interviews with recruiters, hiring managers, and team members • Skills assessment relevant to the position, if applicable • Genuine, thoughtful human interaction throughout the hiring process • Equipment shipment for new hires, if applicable • Equal Employment Opportunity and reasonable accommodations during the selection process