Product Support Analyst

🕒 September 8

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 40%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kodiak Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Kodiak Solutions is a healthcare-focused SaaS company that provides a cloud-based Revenue Cycle Analytics (RCA) platform and expert services to hospitals and health systems. The company combines a large clinical and financial data pool with proprietary analytics and in-house specialists to optimize revenue cycle operations, improve net revenue, support government reimbursement and compliance, and automate workflows for finance and risk teams. Kodiak primarily serves enterprise healthcare organizations and finance/revenue cycle leaders with data-driven insights, reporting, and advisory solutions.

📋 Description

• Work within the Product Engineering team to support and/or implement software through assigned incidents, requests, and changes overseen by technical leadership • Resolve customer support cases and requests • Deliver assigned items within established timelines • Gain understanding of product and service datasets, codebases, and business purposes • Balance and prioritize workloads across different request types using ServiceNow • Learn compliance standards across product areas • Use product and service documentation to support and implement assigned products • Communicate across Product, Engineering, and other Kodiak Solutions groups

🎯 Requirements

• Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience • 3+ years of relevant experience in product support and/or product implementation • Minimum 3 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS) • Ability to develop product knowledge in a domain area and across product lines • Ability to work in a shifting environment while maintaining standardization and consistency • Experience with ticketing systems, preferably ServiceNow • Candidates must be legally authorized to work in the United States • This position is not eligible for employment visa sponsorship now or in the future