Senior Support Engineer, Identity Security

🕒 September 8

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cyera

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Cyera is a pioneering company focused on data security for enterprises, particularly in the realm of data discovery and risk management. Their innovative platform is designed to help businesses secure their data by providing critical insights into what data they have, where it's stored, who can access it, and identifying potential risks. Cyera offers a comprehensive suite of services including Data Security Platform Modules, Data Loss Prevention, Identity Access management, and Data Breach Readiness. The company's solutions facilitate compliance, minimize data breach impacts, and support business growth through secure data initiatives. Trusted by enterprises across various industries, Cyera empowers companies with speed and precision to protect their valuable data assets.

📋 Description

• Lead end-to-end resolution of complex issues across the enterprise customer base, from initial triage and bug reproduction through root-cause analysis, technical fixes, and client-facing communication • Resolve complex issues across customer identity stacks in SaaS and on-premise environments • Investigate distributed systems and data pipeline issues across the platform, including NXLog collectors, S3 ingestion pipelines, MongoDB query behaviors, asynchronous jobs, and Datadog logs • Partner with Product and Engineering to reproduce bugs, file detailed engineering tickets, and quantify customer health signals to prioritize fixes • Build the support knowledge base from scratch, including customer-facing troubleshooting guides, internal runbooks, and integration playbooks • Own critical escalations and improve customer confidence after Sev-1 incidents • Build AI agents using Claude, Gemini, and MCP servers to automate L1/L2 triage, log analysis, and case routing across Slack, Linear, and Pylon • Define SLAs, support KPIs, escalation paths, on-call rotation, and internal workflows with TAMs, Solution Architects, and Engineering

🎯 Requirements

• 6+ years in technical support, solutions engineering, or customer-facing engineering within cybersecurity • Direct background in identity security — IAM, PAM, IGA, or non-human identity — is required • Deep, hands-on experience with core identity stacks such as Okta, Entra ID, or Active Directory • Experience with identity governance platforms such as SailPoint • Experience with PAM solutions such as CyberArk or BeyondTrust • Working knowledge of AWS, GCP, and Azure IAM • Strong fluency in SAML 2.0, OAuth 2.0, OIDC, SCIM, LDAP, Kerberos, and mTLS • Experience with cloud security models across AWS, Azure, and GCP, including role policies, trust relationships, Azure Service Principals/Enterprise Applications, and GCP Service Accounts • Working knowledge of service accounts, API keys, tokens, certificates, secrets rotation, ephemeral credentials, and JIT access • Hands-on experience with HashiCorp Vault, AWS Secrets Manager, Azure Key Vault, or GCP Secret Manager • Hands-on experience with enterprise logging and SIEM solutions such as Datadog or Splunk • Fluency in SQL, JSON, YAML, and HCL • Advanced troubleshooting with HTTP debugging, analyzing HAR traces, and reading Go or TypeScript stack traces • Comfortable integrating AI tools into daily support workflows; able to build effective prompts and collaborate with AI agents • Exceptional relationship management and multi-channel communication skills • Ability to represent Cyera confidently and clearly under pressure to technical teams and executive stakeholders

🏖️ Benefits

• Ability to work remotely, with office setup reimbursement • Unlimited PTO • Paid holidays and sick time • Health, vision, and dental insurance • Life, short and long-term disability insurance • Standard benefits and equity package • Potential merit increases based on individual or company performance, time in role, and other discretionary factors