Senior Account Manager, Client Success

🕒 5 days ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $90k - $117k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Post-IPO Debt on 2019-06

Consulting • Logistics • Healthcare

Labcorp is a leading global life sciences company that provides comprehensive clinical laboratory and end-to-end drug development services. The company offers a wide range of diagnostic tests and services for patients, providers, and biopharmaceutical companies. Labcorp specializes in areas such as oncology, women's health, neurology, and genetics, offering both routine and specialized laboratory testing. It supports healthcare systems and organizations with clinical lab testing, health assessments, and employee wellness programs. Labcorp also plays a significant role in the biopharma sector, providing nonclinical research, central laboratory services, and consulting for drug development and commercialization. With their commitment to science and innovation, Labcorp aims to improve health and change lives worldwide.

📋 Description

• Maintain and enhance client relationships with existing customers • Identify expansion and portfolio performance improvement opportunities • Accountable for client retention and satisfaction • Operate as a consultative partner to enterprise clients • Clear articulation of client goals to internal audiences • Proactive management of enterprise accounts • Collaborate cross- functionally to ensure successful service delivery • Exhibit accountability with understanding of contractual obligations • Successfully build and execute an annual retention plan • Provide timely and accurate forecasts of book of business revenue • Lead training for other teams

🎯 Requirements

• Bachelors degree • 6 years experience managing complex health plan customers • Strong understanding of quality performance programs such as HEDIS, Medicare Stars, NCQA • Experience using Salesforce tools such as Salesforce.com • Ability to prioritize and manage multiple tasks • Strong executive presence with excellent written and verbal presentation skills • Strong interpersonal skills with decision makers and influencers • Analytical and problem-solving skills to influence and negotiate

🏖️ Benefits

• Medical, Dental, Vision, Life, STD/LTD • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan