Manager, Software Development

🔥 13 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👮‍♀️ Software Engineering Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Laivly

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

Laivly is a company that provides collaborative AI solutions for contact centers, empowering customer service agents through automation and support tools. Their key product, a cobot named Sidd, integrates seamlessly with existing technology stacks to enhance efficiency, accuracy, and customer satisfaction. Laivly's solutions offer real-time transcription, call summaries, and AI-driven support across multiple communication channels, such as email, chat, SMS, and social media, without requiring replatforming. The company focuses on ethical AI use, ensuring their technology respects user rights and privacy while providing measurable improvements in contact center performance.

📋 Description

• Lead and develop a team of software developers through coaching, 1:1s, performance feedback, career development, and technical guidance • Drive execution across feature development, infrastructure improvements, and technical debt • Champion technical excellence across code quality, architecture, testing, security, reliability, and operational stability • Partner with Product to refine requirements, establish priorities, and translate product goals into achievable technical work • Drive adoption of AI across development practices, including planning, tooling, workflows, operations, and cost management • Identify blockers, facilitate technical decisions, and ensure engineers have necessary context and resources • Contribute to workforce planning and lead recruitment, selection, and onboarding of software engineering talent • Improve development practices and workflows to increase effectiveness, delivery speed, and responsiveness • Own production excellence by helping maintain healthy, reliable services and learning from incidents and operational challenges • Contribute to engineering strategy, emerging technologies, engineering practices, and architectural decisions for the AI platform

🎯 Requirements

• 5+ years of software development experience, including at least 2+ years in an engineering leadership or management role • A degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience • Strong experience with one or more modern programming languages such as Python, TypeScript, or Java in scalable, production SaaS environments • Hands-on experience building and deploying cloud-based services using AWS, GCP, or Azure • Strong understanding of modern distributed and microservices architectures • Proven ability to lead complex software projects through the full software development lifecycle while managing priorities, dependencies, and risk • Strong knowledge of modern software engineering practices, including testing, API and database design, security, and production reliability • Experience coaching and developing software engineers while creating an environment of accountability, collaboration, and continuous improvement • Strong communication and problem-solving skills, with the ability to navigate technical discussions and work effectively across Engineering, Product, and other teams • Experience helping build and scale engineering teams in a fast-moving startup or growth-stage technology environment • Experience working with Machine Learning or Data Science teams and AI-driven products is considered an asset

🏖️ Benefits

• Flexible environment • Opportunity to collaborate and grow your career with a creative, diverse, and passionate team • Career development opportunities • Fun-loving, dedicated team environment • Equal Employment Opportunities • Accommodation for persons with disabilities during the application process