Commercial Account Manager

🕒 March 28

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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LangChain

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

💰 $25M Series A on 2024-02

Artificial Intelligence • B2B • SaaS

LangChain is a composable framework designed to assist developers throughout the entire lifecycle of Large Language Model (LLM) applications. Their suite of products, including LangGraph and LangSmith, offers tools for building, deploying, and managing applications that can reason and operate at scale. With a focus on operational efficiency and improved performance, LangChain supports a wide range of industries through its innovative offerings.

📋 Description

• Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution. • Develop and maintain a rolling forecast of the portfolio. • Meet or exceed quarterly and annual renewal and net retention targets. • Identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles. • Identify and execute expansion opportunities by understanding customer needs and aligning them with new features and products. • Build and nurture relationships with key stakeholders, from technical users to economic buyers. • Represent the customer voice by synthesizing feedback on value, product gaps, and business outcomes to inform the product roadmap. • Collaborate with Product and Engineering teams. • Partner with Sales, GTM Engineering, and RevOps teams to provide a unified post-sale experience. • Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes.

🎯 Requirements

• 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS • Proven track record of meeting and exceeding retention and expansion quotas, such as Gross Renewal Rate and Net Revenue Retention • Strong commercial acumen and negotiation skills • Experience managing complex, multi-stakeholder renewal cycles • Strong technical aptitude and ability to understand and articulate the value of complex technical products • Familiarity with the modern AI/LLM stack is a significant plus • Exceptional communication and presentation skills • Ability to build rapport and convey value to technical users and executive decision-makers • Deep empathy for customer business objectives and passion for helping customers achieve their goals • Proficiency with CRM software, such as Salesforce, for pipeline management and forecasting • Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment • Direct experience at a high-growth, developer-first, or AI/ML infrastructure company is preferred • Experience managing renewals in a consumption- or usage-based pricing model is preferred

🏖️ Benefits

• Variable compensation for relevant roles • Meaningful equity • Medical coverage • Dental coverage • Vision coverage • Flexible vacation • 401(k) plan • Meals on in-office days in the US