Director, People Operations

🕒 October 8

🇺🇸 United States – Remote

💵 $163k - $263.7k / year

⏰ Full Time

🔴 Lead

👥 People Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LaunchDarkly

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $200M Series D on 2021-08

Consulting • Healthcare • Logistics

LaunchDarkly is a software company offering a platform for feature management and experimentation. Its solutions allow developers to control software releases through feature flags, enabling safeguarded and progressive rollouts. The platform integrates with various developer tools and supports multiple programming languages to streamline deployment and improve the developer experience. LaunchDarkly's solutions cater to industries including financial services, healthcare, high tech, retail, and government, among others, providing a robust infrastructure that aids in delivering customized and targeted user experiences.

📋 Description

• Establish the global People Operations operating model across the employee lifecycle, including onboarding, offboarding, employee data changes, employment documentation, employee support, contingent workforce processes, international operations, and related service delivery • Manage the People Operations and Talent Acquisition Operations teams, creating clear expectations, prioritization, collaboration, ownership, and continuous improvement • Establish service standards, escalation paths, operating rhythms, and ownership models • Own operational readiness and execution for policies, compliance-related workflows, employment agreements, audits, immigration and mobility processes, accommodations, background checks, and high-risk employee lifecycle activities • Improve consistency, quality, and equity of employee experience across U.S. and international processes • Build scalable documentation, self-service resources, controls, and standard operating procedures • Manage People Operations vendors and partnerships, including service quality, contracts, issue resolution, risk management, and performance • Serve as an escalation point for complex People Operations issues • Establish the Talent Acquisition Operations operating model covering recruiting intake, role setup, approvals, job posting workflows, interview coordination, interview loop management, candidate communications, offer process support, and recruiting operations reporting • Partner with Talent Acquisition leadership to improve recruiter and coordinator capacity, operating discipline, candidate experience, hiring-manager partnership, and recruiting workflow consistency • Improve Greenhouse and connected recruiting workflows • Support recruiting programs, vendor management, executive recruiting operations, and contingent recruiting processes • Use recruiting and operational signals to identify bottlenecks and recommend improvements to hiring velocity, quality, candidate experience, and team capacity • Maintain an integrated roadmap across People Operations, Talent Acquisition Operations, People programs, systems, analytics, and AI • Translate operational pain points and stakeholder needs into requirements, process improvements, system enhancements, reporting needs, and measurable outcomes • Define operating metrics, service-level expectations, data requirements, and success measures • Ensure systems, workflows, programs, and automation are operationally sound, documented, adopted, and supported after launch • Partner on data quality, process governance, access controls, reporting definitions, and responsible automation and AI use • Establish operating rhythms for prioritization, dependency management, risk review, decision-making, and communication • Partner with HRBPs, Recruiting, Finance, Legal, IT, AppEng, TechOps, Payroll, Workplace, Internal Communications, and external vendors • Lead change adoption through stakeholder alignment, communications, training, readiness, issue management, and post-launch improvement • Represent People Operations and Talent Acquisition Operations in planning, business reviews, and executive discussions • Build relationships with business leaders and managers so People processes are usable and aligned to business needs

🎯 Requirements

• 15+ years of experience in People Operations, HR Operations, Talent Operations, shared services, or a similarly complex People function • 5 years leadership experience across both employee and candidate lifecycle operations • Success designing or scaling global People Operations or Talent Acquisition Operations operating models at small and medium-to-large companies • Experience leading and developing teams across multiple operational disciplines • Strong understanding of employee lifecycle operations, recruiting operations, HR compliance, employee data, HR systems, recruiting systems, and cross-functional dependencies • Experience with Greenhouse or an equivalent recruiting system, including workflows, approvals, reporting, integrations, or process improvement • Experience improving operational controls, documentation, self-service, service delivery, data quality, and process consistency at scale • Experience designing, managing, or improving integrations across HR systems and connected People tools • Experience partnering with Legal, Finance, IT, Payroll, HRBPs, Recruiting, and business leaders on sensitive or high-impact work • Sound judgment handling confidential employee and candidate information, compliance-related matters, escalations, and employee experience risks • Strong program management, prioritization, change leadership, written communication, and executive communication skills • Ability to use data and operational metrics to diagnose issues, set priorities, measure outcomes, and communicate recommendations • Willingness to remain close enough to the work to understand process details, remove barriers, and solve complex problems when needed

🏖️ Benefits

• 15% Bonus Target • Restricted Stock Units • Health benefits • Vision benefits • Dental benefits • Mental health benefits • Equal opportunity employer • Disability accommodations available