Senior Network Support Engineer

🕒 4 days ago

🇺🇸 United States – Remote

💵 $92.3k - $166.8k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Leidos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Leidos is a leading systems integrator in science, technology, and engineering, providing solutions that transform and enable the missions of its customers. The company operates across various markets, including aviation, defense, energy, government, healthcare, intelligence, science, and space. Leidos is involved in AI, digital modernization, cyber operations, and integrated and mission software systems. With a commitment to diversity, equity, inclusion, and sustainability, Leidos also engages in charitable efforts and community enrichment programs. Additionally, it contributes to developing solutions for counter-unmanned aerial systems and electric vehicle infrastructure for military applications.

📋 Description

• Support the Army's global network operations, ensuring 24/7/365 network availability, performance, and security • Troubleshoot and resolve complex network incidents, outages, and connectivity issues • Configure, maintain, and support Cisco SD-WAN and enterprise networking technologies • Execute approved network configuration changes, security updates, and remediation activities • Manage incident and service request tickets using Jira Service Desk or other ITSM tools • Monitor network performance, capacity, and reliability and recommend improvements • Support network migrations, system integrations, cutovers, and modernization initiatives • Work remotely while collaborating with geographically dispersed engineering teams during incident-response bridges, meetings, and troubleshooting activities • Provide timely operational updates to the Global Cyber Center (GCC) and program leadership • Support network environments utilizing VMware, Red Hat Enterprise Linux, and InfoVista • Participate in a 24/7 on-call rotation, including nights, weekends, holidays, and mission-driven surge support

🎯 Requirements

• Bachelor's degree with 8+ years of relevant experience, or a master's degree with 6+ years of relevant experience • Additional applicable experience may be considered in place of a degree • Current Active Secret security clearance • DoD IAT Level II certification (Security+ or equivalent) required before starting • Hands-on experience supporting Cisco SD-WAN environments • Knowledge of Software Defined Networking (SDN) • Experience with VMware virtualization and Red Hat Enterprise Linux (RHEL) • Hands-on experience with InfoVista network performance management tools • Experience with at least two of the following: Cisco DNA Center / Prime, Juniper Networks, Palo Alto Networks, Dell Networking, Junos Space, AppGate • Strong understanding of LAN/WAN, BGP, TCP/UDP, IPSec, VPNs, Layer 2/Layer 3 routing, and firewalls • Familiarity with SFTP, SSH, SCP, SNMP, and NTP • Experience using ITSM ticketing tools for incident and service request management • Strong troubleshooting, communication, and problem-solving skills • Ability to work independently while collaborating with remote technical teams • Flexibility to participate in a 24/7 on-call rotation and respond to mission-critical incidents • Preferred: CCNP certification or equivalent • Preferred: Experience with Linux shell scripting • Preferred: Experience using GitLab, CI/CD pipelines, Jira, and Confluence • Preferred: Knowledge of network automation tools such as Ansible, Terraform, Puppet, Salt, and Git • Preferred: Experience with network monitoring tools such as SNMP, NETMON, and LiveAction • Preferred: Experience with at least two of the following: NetFlow, Elastic, Kafka, Grafana, Prometheus, or Nexus Repository • Preferred: Experience supporting large, geographically dispersed enterprise networks • Preferred: Familiarity with U.S. Army network security requirements and DoD network operations

🏖️ Benefits

• Opportunity to work with advanced networking technologies • Support a mission directly impacting U.S. Army global operations • Collaboration with experienced network engineers • 24/7 on-call rotation and mission-driven surge support

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