Technical Support Engineer

Job not on LinkedIn

🕒 5 days ago

🌺 Hawaii – Remote

🌺 Hawaii – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 1%

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• Open for 5 days.

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Slide

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🔒 Cybersecurity

🔥 Funding within the last year

💰 $70M Series B on 2026-03

SaaS • B2B • Cybersecurity

Slide is a BCDR (backup, continuity & disaster recovery) platform purpose-built for managed service providers (MSPs). It provides secure, encrypted, immutable backups for servers, infrastructure, endpoints and SaaS (Microsoft 365), fast virtualization and rapid recovery to minimize downtime, open APIs and workflow automation for efficient management, and MSP-focused services like white-glove onboarding, direct engineering support, month-to-month contracts, and multi-tenant console features. Slide emphasizes security-by-design, ease of migration, and is trusted by 1,000+ MSPs.

📋 Description

• Deliver expert-level technical support for Slide's BCDR product suite • Lead troubleshooting efforts for complex issues related to data backup, recovery, virtualization, storage, and networking • Perform advanced data restores, virtualization of backups, and cloud failovers • Serve as an escalation point for Tier 1 and Tier 2 support engineers • Collaborate with engineering and product teams to communicate partner feedback and drive continuous improvement • Author and maintain advanced-level internal and partner-facing documentation, runbooks, and knowledge-base articles • Participate in root cause analysis processes and lead incident response for critical support cases • Mentor and coach junior team members and assist with onboarding new hires • Identify recurring issues and contribute to supportability improvements and automation initiatives • Work independently for the majority of the time during evening Hawaii hours, covering overnight Eastern Time support

🎯 Requirements

• 5+ years of experience in technical support, systems engineering, or IT infrastructure roles, with a strong focus on backup and disaster recovery • Expert knowledge of BCDR technologies, including image-based backups, cloud failover, and recovery testing • Deep experience with Windows Server (2012+), Ubuntu Linux, and virtualization technologies (KVM/libvirt, VMware ESXi, Microsoft Hyper-V) • Strong knowledge of networking protocols (TCP/IP, VPN, DNS, DHCP, NAT) and storage technologies (ZFS, RAID, iSCSI, SMB) • Familiarity with scripting and automation (PowerShell, Bash, or Python) • Excellent analytical, diagnostic, and troubleshooting skills • Ability to work independently in high-pressure customer situations • Proven ability to manage high-priority incidents and communicate effectively under pressure • Role is based in Hawaii; applicants must currently reside in Hawaii • Must be legally authorized to work in the United States • Preferred: experience supporting MSP BCDR appliances and services • Preferred: previous experience in an MSP environment or working directly with MSP clients • Preferred: certifications such as MCSE, VCP, or Network+ • Preferred: exposure to ZFS file systems and Linux-based storage appliances

🏖️ Benefits

• Comprehensive health, dental, and vision coverage • Generous paid time off and holiday schedule • 401(k) retirement plan • Opportunities for training and professional growth • Dynamic and creative work environment with likeminded individuals

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