Senior Customer Success Manager – Mid-Market

🔥 4 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🤠 Texas – Remote

🤠 Texas – Remote

💵 $104k - $120k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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MagicSchool AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 $2.4M Pre Seed Round on 2023-08

Consulting • Healthcare • Marketing

MagicSchool AI is a leading artificial intelligence platform tailored for the education sector. It offers over 70 AI tools that assist educators in lesson planning, writing assessments, and communicating effectively. The platform is embraced by over 4 million educators worldwide and integrates with learning management systems like Google Classroom and Microsoft Word. MagicSchool AI emphasizes responsible AI use, supporting both educators and students in building AI literacy while ensuring privacy and compliance with regulations. The platform offers a wide range of resources to enhance learning experiences, save educators time, and promote AI literacy, making it a valuable tool for modern education needs.

📋 Description

• Lead critical partnerships across midsized Texas school districts to reduce teacher burnout and accelerate student learning • Manage a multimillion-dollar book of business and drive customer adoption and renewals • Oversee complex onboarding and renewal processes • Coach teachers and administrators through organizational change • Design interventions that boost product adoption • Manage a portfolio of approximately 50–75 mid-market districts • Maintain Net Revenue Retention above target through strategic price increases and seat expansion • Deliver high-impact training and implementation strategies • Create scalable support materials, including tutorials and one-pagers • Identify at-risk accounts and execute churn-mitigation intervention playbooks • Develop 90-day action plans for high-stakes renewals • Run structured discovery across district roles and map solutions to stakeholder priorities • Build trust with district executive leadership through data-driven storytelling and consultative selling • Contribute insights to the Customer Success playbook • Drive cross-functional strategy in leadership meetings • Mentor junior team members

🎯 Requirements

• 3–7 years of experience as an individual contributor managing mid-market or enterprise accounts in a SaaS environment, ideally in EdTech • Demonstrated track record of meeting or exceeding NRR and GRR targets • Direct experience leading commercial conversations across renewals, expansion, and pricing • Experience navigating complex, multi-stakeholder organizations and building executive-level relationships • Technically proficient in Salesforce or a comparable CRM • Willingness to travel within Texas as needed to support district relationships (30%) • Deep understanding of the Texas educational landscape • Understanding of TEA/SBOE dynamics • Ability to lead complex financial negotiations involving contraction risks, pricing adjustments, and expansion opportunities • Ability to conduct consultative discovery and multi-stakeholder management • Ability to segment and prioritize a book by ARR, strategic influence, and use-case potential • Strong executive communication skills • Former teacher, coach, or school administrator experience is a plus

🏖️ Benefits

• Work on cutting-edge AI technology that directly impacts educators and students • Mission-driven team focused on making education more efficient and equitable • Flexibility of working from home • Unlimited time off • Choice of employer-paid health insurance plans • Dental and vision coverage at very low premiums • Generous stock options, vested over 4 years • 401k match • Monthly wellness stipend