Bilingual Collection Officer

🔥 21 hours ago

🇨🇦 Canada – Remote

💵 $48.5k - $80.8k / year

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

Insurance • Finance

Manulife is a multinational Canadian financial services company focused on insurance and wealth management. It describes itself as making decisions easier and lives better through life and health protection, retirement and investment solutions, and a global footprint including brands such as John Hancock in the U. S. ; the company emphasizes digital innovation, AI, sustainability and inclusive growth while offering career and customer services worldwide.

📋 Description

• Own the full collection process for delinquent or past-due payments through account cure or write-off • Handle collections for loans, lines of credit, bank accounts, and mortgages • Manage and resolve complex delinquent accounts accurately and promptly • Process payments and adjustments according to company policies • Review incoming client correspondence and determine required actions or next steps • Investigate and analyze accounts to assess clients’ ability to repay debt • Negotiate payment arrangements within credit policy guidelines • Maintain account records documenting customer financial status and collection efforts • Escalate legal or third-party notices when Bank security is at risk • Balance customer expectations with reputational risk in sensitive situations • Maintain client privacy and confidentiality and comply with Bank and Compliance policies • Review and recommend solutions for escalated client complaints • Develop negotiating and problem-solving skills while creating repayment arrangements • Learn Manulife Bank products and assist clients with their financial situations

🎯 Requirements

• 1-3 years of previous collection/recoveries experience, ideally with mortgage collection • Fully bilingual in French and English, written and verbal • Knowledge of laws, rules and regulations governing collection functions in various provinces • Analytical, interpretive, judgment and problem-solving skills • Ability to adapt quickly to changes and fluctuating work volumes in a fast-paced environment • Ability to read and interpret mortgage/loan agreements and legal documents, including bankruptcy notices and filing Proof of Claims • Ability to manage competing priorities • Ability to collaborate with geographically and culturally diverse cross-functional teams • Openness to change and continuous improvement • Strong/advanced competency in Microsoft Office Suite and Salesforce is a nice-to-have • Comprehensive understanding of Manulife Bank products and services is a nice-to-have • Strong written and verbal communication skills • Ability to communicate with disgruntled or irate customers and advisors • Results-oriented

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Health insurance • Dental coverage • Mental health benefits • Vision coverage • Short-term disability insurance • Long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans • Pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Remote work arrangement • Continuous learning and development support