Bilingual Disability Administrator

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

Insurance • Finance

Manulife is a multinational Canadian financial services company focused on insurance and wealth management. It describes itself as making decisions easier and lives better through life and health protection, retirement and investment solutions, and a global footprint including brands such as John Hancock in the U. S. ; the company emphasizes digital innovation, AI, sustainability and inclusive growth while offering career and customer services worldwide.

📋 Description

• Process access and file copy requests by reviewing documentation and consents to ensure appropriate information is released • Review and redact third-party information to maintain privacy compliance and prevent privacy breaches • Manage and respond to inquiries received through shared email inboxes • Complete claim-related follow-ups and administrative activities • Process vendor invoice payments • Perform data entry and maintain information in claims management systems • Prepare, distribute, print, and mail correspondence to claimants, clients, and other stakeholders while following privacy protocols • Coordinate and schedule Medical Consultant calls • Assist with onboarding new clients, including file transfers and administrative coordination • Support claim operations and the delivery of disability and life insurance services • Provide administrative support to internal and external stakeholders

🎯 Requirements

• Post-secondary education (college diploma or university degree) • Bilingualism in English and French is required • For candidates in Québec, proficiency in English and French is required to support clients from provinces outside Québec • Experience in administrative or customer service, preferably in insurance or banking • Strong attention to detail and commitment to accuracy • Proficiency with Microsoft Office Suite, particularly Word and Excel • Proficiency with Adobe applications • Ability to learn and adapt quickly to new technologies, systems, and digital tools • Ability to investigate discrepancies, take ownership of issues, and drive them to resolution • Ability to manage multiple tasks and deadlines in a fast-paced environment • Strong analytical and problem-solving skills

🏖️ Benefits

• Opportunity to learn and grow the career you want • Flexible environment supporting well-being and inclusion • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability insurance coverage • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans • Pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays • Vacation days • Personal days • Sick days • Statutory leaves of absence • Incentive programs and incentive compensation tied to business and individual performance