Bilingual Disability Calculation Analyst

🔥 3 minutes ago

🇨🇦 Canada – Remote

💵 $41.4k - $69k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

🗣️🇫🇷 French Required

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Logo of Manulife

Manulife

10,000+ employees

🛡️ Insurance

💸 Finance

Insurance • Finance

Manulife is a multinational Canadian financial services company focused on insurance and wealth management. It describes itself as making decisions easier and lives better through life and health protection, retirement and investment solutions, and a global footprint including brands such as John Hancock in the U. S. ; the company emphasizes digital innovation, AI, sustainability and inclusive growth while offering career and customer services worldwide.

📋 Description

• Calculate and code offsets and adjusted Short Term Disability (STD) and Long Term Disability (LTD) benefits in Navigator • Inform plan members of overpayment amounts with clear verbal and written explanations • Follow up with plan members for reimbursement of overpayments • Negotiate acceptable repayment plans when necessary • Process claim recoveries in Navigator

🎯 Requirements

• Experience in disability benefit calculations • Strong mathematical skills • Proficiency in MS Office suite, including Outlook, Excel, and Word • Ability to read and interpret group insurance contracts and apply their provisions • Exceptional oral and written communication skills • Bilingualism in English and French is required • Ability to support clients from various provinces outside of Quebec in both English and French • Experience with Navigator is an asset • Strong customer service focus • Ability to be empathetic while delivering difficult messages • Capacity for constant learning from success and failure • Openness to change and continuous improvement

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Flexible work environment • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability insurance coverage • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans • Pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Flexible remote work arrangement

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