Bilingual Disability Case Analyst – Case Manager

🔥 19 minutes ago

🇨🇦 Canada – Remote

💵 $52.6k - $87.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

Insurance • Finance

Manulife is a multinational Canadian financial services company focused on insurance and wealth management. It describes itself as making decisions easier and lives better through life and health protection, retirement and investment solutions, and a global footprint including brands such as John Hancock in the U. S. ; the company emphasizes digital innovation, AI, sustainability and inclusive growth while offering career and customer services worldwide.

📋 Description

• Manage a dedicated caseload in compliance with service level agreements and targeted turnaround times • Complete daily administrative tasks, including timely responses to emails and telephone calls • Assess claims based on contractual, medical, and vocational barriers • Collaborate with plan sponsors, plan members, treatment providers, and internal disability, rehabilitation, and medical specialists • Drive cases toward successful return to work or job-resolution readiness • Write letters communicating pertinent benefit-related information based on analytical reasoning • Listen and communicate empathetically with plan members, including delivering difficult claims-related decisions • Guide plan members through illness, injury, and recovery • Design recovery and return-to-work strategies

🎯 Requirements

• Fully bilingual in French and English • College or university degree in a healthcare program or equivalent work experience is considered an asset • Ability to make meaningful decisions efficiently and optimally under tight deadlines • Knowledge of disability management and/or group benefits is an asset • Background in a health-related field is advantageous • Comfortable and skilled handling incoming and outgoing calls • Excellent organizational and prioritization skills • Ability to assess contractual, medical, vocational, and psychosocial factors • Ability to communicate difficult claims-related decisions • Ability to support clients from various jurisdictions outside Quebec

🏖️ Benefits

• Flexible work environment • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability insurance • Life and AD&D insurance • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans • Pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays • Vacation • Personal days • Sick days • Statutory leaves of absence • Learning and career development opportunities • Inclusion and well-being support • Incentive programs and incentive compensation tied to business and individual performance