Bilingual Senior Disability Case Manager

🔥 42 minutes ago

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

Insurance • Finance

Manulife is a multinational Canadian financial services company focused on insurance and wealth management. It describes itself as making decisions easier and lives better through life and health protection, retirement and investment solutions, and a global footprint including brands such as John Hancock in the U. S. ; the company emphasizes digital innovation, AI, sustainability and inclusive growth while offering career and customer services worldwide.

📋 Description

• Establish and maintain superior customer service for policyholders, agents, and marketing centers • Manage ongoing claims by requesting medical and financial documentation or investigations as required • Consult with specialists in all relevant areas • Review claims and underwriting files for disclosure of past medical history, exclusions, riders, and endorsements • Administer policy enhancements, premium waiver, and other policy benefits • Determine claim benefit eligibility and communicate decisions to stakeholders • Document claim files to maintain accurate records of claim-handling events • Obtain required file information and review policy provisions to verify eligibility • Maintain claim records accurately in the system to ensure accurate reserve calculations

🎯 Requirements

• University degree in any discipline or equivalent experience • 2–3+ years of experience in claims adjudication, ideally in disability claims • Strong customer service orientation and solid negotiation skills • Advanced proficiency in Microsoft Office, including Word, Excel, and PowerPoint • Fully bilingual in French and English • Excellent interpersonal skills • Strong oral and written communication skills • Working knowledge of government legislation and legal precedents, with knowledge of the Insurance Act and/or Civil Code of Québec an asset • Strong working knowledge of medical conditions and terminology • Experience interpreting and applying financial documentation and fair claims practices • Good understanding of underwriting processes • Strong analytical skills to assess conflicting information, evaluate risk, and make timely decisions

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Health insurance • Dental coverage • Mental health benefits • Vision coverage • Short- and long-term disability insurance coverage • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans • Pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays • Vacation days • Personal days • Sick days • Statutory leaves of absence • Flexible work environment • Learning and career growth support • Well-being and inclusion support