Director, Technical Business Operations

🔥 32 minutes ago

🇨🇦 Canada – Remote

💵 $118.3k - $168.3k / year

⏰ Full Time

🔴 Lead

⚙️ Business Operations

👻 Ghost score 0%

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

Insurance • Finance

Manulife is a multinational Canadian financial services company focused on insurance and wealth management. It describes itself as making decisions easier and lives better through life and health protection, retirement and investment solutions, and a global footprint including brands such as John Hancock in the U. S. ; the company emphasizes digital innovation, AI, sustainability and inclusive growth while offering career and customer services worldwide.

📋 Description

• Lead operational governance programs across Retirement & Wealth • Advise leaders on risk, compliance, resilience, technology, data, records, and third-party requirements • Maintain governance frameworks, procedures, controls, documentation, and annual roadmaps • Coordinate reviews, attestations, evidence, testing, remediation, audit responses, and regulatory deliverables • Track program status, escalate risks and overdue actions, and drive accountability for commitments • Lead Third-Party Risk Management and Vendor Management program execution • Partner with business, finance, technology, procurement, risk, and compliance teams to strengthen vendor oversight • Coordinate business continuity planning, resilience testing, recovery exercises, and plan maintenance • Oversee governance for End User Computing Solutions, Process Criticality & Impact Risk Assessments, and related operational risk programs • Ensure ownership, reviews, testing, approvals, records, and evidence are maintained in enterprise systems • Lead records inventory reviews and promote information classification, retention, and lifecycle management • Develop executive reporting, dashboards, and performance metrics • Maintain program repositories, procedures, templates, training materials, and stakeholder communications • Simplify and automate governance processes, strengthen operating effectiveness, and support business onboarding and education • Build trusted partnerships and influence across a highly matrixed organization

🎯 Requirements

• Bachelor's degree or equivalent business experience • 8+ years of experience in business operations, operational risk, governance, compliance, technology operations, vendor management, business continuity, or a related discipline • Strong knowledge of operational risk, controls, governance, and regulatory expectations • Proven ability to lead complex cross-functional programs and deliver results through influence • Strong program management, analytical, problem-solving, and executive communication skills • Experience designing governance processes, metrics, and reporting frameworks • Financial services experience preferred, ideally in retirement, wealth, asset management, insurance, or banking • Knowledge of third-party risk, operational resilience, business continuity, data analytics, records management, audits, and regulatory examinations preferred • Experience with governance or risk platforms such as Archer, Fusion, Ivalua, Process Unity, or SharePoint preferred

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Health coverage • Dental coverage • Mental health benefits • Vision coverage • Short- and long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans • Pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Flexible work environment • Learning and career growth opportunities • Well-being and inclusion support