Quality Analyst

🔥 16 hours ago

🇨🇦 Canada – Remote

💵 $50.1k - $83.5k / year

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

Insurance • Finance

Manulife is a multinational Canadian financial services company focused on insurance and wealth management. It describes itself as making decisions easier and lives better through life and health protection, retirement and investment solutions, and a global footprint including brands such as John Hancock in the U. S. ; the company emphasizes digital innovation, AI, sustainability and inclusive growth while offering career and customer services worldwide.

📋 Description

• Review residential mortgage files and related documents for accuracy, completeness, and compliance with underwriting policies and standards • Ensure residential mortgages are set up according to policies and the bank’s interest in the property is protected • Review transactions for adherence to company policies and procedures • Define, quantify, and analyze root causes of errors • Provide input on workflow changes, processing improvements, and system enhancements • Provide managers with trend analysis, monthly reporting, and representative progress updates • Communicate processing errors to representatives • Work with On-the-Job Trainers to identify development and training opportunities and measure training effectiveness • Attend department staff meetings to discuss processing issues and clarification measures • Identify frequently committed errors and provide trend analysis • Support processing associates as a subject matter expert • Provide feedback to staff and support performance management through training, timely feedback, and procedural updates • Document process updates and alert the team to important changes • Coordinate daily functions and schedules for the QC group • Handle first-level escalations from processing staff in Manila, Cebu, Portsmouth, or Boston • Perform other duties as assigned

🎯 Requirements

• Prior experience as a processor with 12+ months of operational experience • Subject matter expertise in all business unit administrative systems • Strong understanding of interrelationships between processing systems • Strong written and verbal communication skills • Ability to provide effective, tactful feedback and coaching • Documentation knowledge and experience • Familiarity with documentation standards and procedures • Excellent organizational, prioritization, time management, and multitasking skills • Analytical, problem-solving, and customer service skills • Ability to interpret customer needs and resolve issues • Self-discipline and ability to work with minimal supervision • Ability to support staff in achieving performance and professionalism objectives • Ability to initiate and participate in procedural improvements and process changes • Basic knowledge of products • Post-secondary education or a high school diploma combined with equivalent business experience • Bilingualism in English and French is an asset; required in Québec to support clients from various provinces outside Québec

🏖️ Benefits

• Flexible environment supporting well-being and inclusion • Learning and career growth opportunities • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Incentive compensation tied to business and individual performance