Quality Analyst

🔥 14 hours ago

🇨🇦 Canada – Remote

💵 $50.1k - $83.5k / year

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

🏥 Healthcare

💸 Finance

🛡️ Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Healthcare • Finance • Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Review residential mortgage files and related documents for accuracy, completeness, policy adherence, and protection of the Bank’s interest in the property • Ensure residential mortgages are set up according to underwriting policies, credit policies, and compliance regulations • Define, quantify, and analyze root causes of errors • Provide input on workflow changes, processing improvements, and system enhancements • Provide managers with trend analysis, monthly reporting, and representative progress updates • Communicate processing errors to representatives • Work with On-the-Job Trainers to identify development and training opportunities and measure training effectiveness • Attend department staff meetings regarding processing issues and clarification measures • Identify frequently committed errors and provide trend analysis • Support processing associates as a subject matter expert • Provide feedback to staff and support performance management through formal and ad-hoc training, timely feedback, and procedural updates • Document process updates and alert the team to important updates • Coordinate daily functions and scheduling for the QC group • Handle first-level escalations from processing staff in Manila, Cebu, Portsmouth, or Boston • Perform other duties as assigned

🎯 Requirements

• Prior experience as a processor with 12+ months of operational experience • Proven subject matter expertise in all business unit administrative systems • Strong understanding of interrelationships between processing systems • Strong written and verbal communication skills • Ability to provide effective, tactful feedback and coaching • Documentation knowledge and experience, including familiarity with documentation standards and procedures • Excellent organizational, prioritization, time management, and multitasking skills • Analytical, problem-solving, and customer service skills • Ability to interpret customer needs and resolve issues • Self-disciplined and able to work with minimal supervision • Skills, experience, and professional networks to support staff performance and professionalism objectives • Ability to initiate and participate in procedural improvements and process changes • Basic knowledge of products • Post-secondary education or a high school diploma combined with equivalent business experience • Bilingualism (English and French) is an asset; if the successful candidate is in Québec, proficiency in both languages will be required

🏖️ Benefits

• Flexible environment supporting well-being and inclusion • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short-term disability insurance • Long-term disability insurance • Life insurance • AD&D insurance • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans • Pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays • Vacation • Personal days • Sick days • Statutory leaves of absence • Incentive programs and incentive compensation tied to business and individual performance