Bilingual Disability Administrator

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

🏥 Healthcare

💸 Finance

🛡️ Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Healthcare • Finance • Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Process access and file copy requests by reviewing documentation and consents • Review and redact third-party information to comply with privacy requirements and prevent breaches • Manage and respond to inquiries from multiple shared email inboxes • Complete claim-related follow-ups and administrative activities • Process vendor invoice payments accurately and efficiently • Perform data entry and maintain information in claims management systems • Prepare, distribute, print, and mail correspondence to claimants, clients, and other stakeholders • Follow privacy protocols when handling correspondence • Coordinate and schedule Medical Consultant calls • Assist with onboarding new clients, including file transfers and administrative coordination • Support claim operations and the delivery of disability and life insurance services • Provide administrative support to internal and external stakeholders and contribute to customer experience

🎯 Requirements

• Post-secondary education, including a college diploma or university degree • Bilingualism in English and French is required • Québec-based candidates must use both languages to support clients from provinces outside Québec • Experience in administrative or customer service, preferably in insurance or banking • Strong attention to detail and commitment to accuracy • Proficiency with Microsoft Office Suite, particularly Word and Excel • Proficiency with Adobe applications • Ability to investigate discrepancies, take ownership of issues, and drive them to resolution • Ability to manage multiple tasks and deadlines in a fast-paced environment • Strong analytical and problem-solving skills • Ability to learn and adapt quickly to new technologies, systems, and digital tools

🏖️ Benefits

• Flexible work environment supporting well-being and inclusion • Learning and career growth opportunities • Health, dental, mental health, and vision benefits • Short- and long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days in Canada • Statutory leaves of absence • Incentive programs and incentive compensation tied to business and individual performance