Bilingual Disability Case Analyst, Case Manager

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

💸 Finance

⚕️ Healthcare Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Finance • Insurance • Healthcare Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times • Action daily administrative tasks including responding to emails and telephone calls in a timely manner • Assess claims based on contractual, medical, and vocational barriers • Develop positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers, and internal partners • Write letters to communicate pertinent benefit-related information based on analytical reasoning • Demonstrate resiliency, emotional intelligence, and compassion when listening and communicating with plan members

🎯 Requirements

• Fully bilingual (French/English) • College or university degree in a healthcare program or equivalent work experience • Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines • Knowledge of disability management and/or group benefits is an asset • Background in a health-related field is advantageous • Comfortable and skilled in handling both incoming and outgoing calls • Excellent organizational and prioritization skills

🏖️ Benefits

• Health insurance • Dental • Mental health support • Vision insurance • Short- and long-term disability coverage • Life insurance and AD&D coverage • Adoption/surrogacy benefits • Wellness programs • Paid time off including holidays, vacation, personal, and sick days • Statutory leaves of absence • Retirement savings plans with employer matching • Financial education and counseling resources