Case Manager

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

💸 Finance

⚕️ Healthcare Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Finance • Insurance • Healthcare Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times. • Actioning daily administrative tasks such as responding to emails and telephone calls in a timely manner. • Assessing claims based on contractual, medical, and vocational barriers. • Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers, and internal partners. • Writing letters to communicate pertinent benefit related information based on analytical reasoning. • Demonstrating resiliency, emotional intelligence, and compassion when listening and communicating with plan members.

🎯 Requirements

• Bilingualism (English and French) is an asset • A college or university degree in a healthcare program or equivalent work experience is considered an asset. • Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines. • Knowledge of disability management and/or group benefits is an asset. • A background in a health-related field is advantageous. • Comfortable and skilled in handling both incoming and outgoing calls. • Excellent organizational and prioritization skills are critical for handling diverse tasks.

🏖️ Benefits

• Health, dental, mental health, vision insurance • Short- and long-term disability coverage • Life and AD&D insurance coverage • Adoption/surrogacy and wellness benefits • Employee/family assistance plans • Retirement savings plans (including pension) • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Generous paid time off program (holidays, vacation, personal, sick days) • Full range of statutory leaves of absence