Support Analyst

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

💸 Finance

⚕️ Healthcare Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Finance • Insurance • Healthcare Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Investigate and resolve complex inquiries related to Navigator system support and Disability Tax • Perform operational tasks such as handling stores, GWIZ requests, orphaned payments, and duplicate tax slip creation • Execute recurring maintenance activities, including system updates and audit documentation • Manage security access, user profiles, and system permissions for Disability and Group Life operations • Partner with the Tax Business Analyst to support the annual Disability Tax project • Contribute to internal and external audits, ensuring compliance and accuracy • Deliver a high level of customer service by responding to inquiries in a timely, professional, and client-focused manner

🎯 Requirements

• Knowledge of Disability insurance • Proficiency in MS Office suite (Excel, Word, PowerPoint) • Experience working with the Navigator system • Strong technical, analytical, and problem-solving skills • High level of accuracy and attention to detail • Excellent organizational skills and ability to manage multiple priorities • Ability to exercise sound judgment and adapt in a dynamic environment

🏖️ Benefits

• Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Various retirement savings plans • Financial education and counseling resources • Generous paid time off program including holidays, vacation, personal, and sick days